What are the responsibilities and job description for the Client Services Team Leader position at Jostens?
JOB TITLE: Client Services Team Leader - NEFF
Location: SPI Santiago
SCHEDULE: 8:00 AM -5:30 PM
GENERAL DESCRIPTION OR PURPOSE OF JOB:
As the direct line of support to the Client Services Supervisor, this role provides daily support and contact to customer-facing employees, including training, coaching, and mentoring while promoting and maintaining a positive work environment. Provides help and assists in all the activities related to the department.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
|
Item
|
Responsibility/Function
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%Time
|
|
1
|
|
50%
|
|
2
|
|
20%
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3
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30%
|
Required:
- High School degree or equivalent customer service/order processing experience
- 1 year minimum of Neff experience
- Schedule Flexibility
- Ability to train people.
- Experience supervising and leading people.
- Proven skills on process improvement.
- Ability to coach and mentor people as well as maintain confidentiality.
- Excellent verbal and written communication skills.
- Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
- Strong organizational, planning, and follow-up skills as well as the ability to exercise sound judgment in decision making.
- Detail oriented, accuracy in dealing with data and systems.
- PC skills to include a working knowledge of Microsoft Suite applications and adaptability to system updates and changes.
- Strong interpersonal and communication skills with the ability to coach and mentor performance.
- Ability to multi-task in a detail-oriented data and systems-driven environment.