What are the responsibilities and job description for the Client Services Team Leader (Order Entry) position at Jostens?
JOB TITLE: Client Services Team Leader
Location: SPI Santiago
Schedule: M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
GENERAL DESCRIPTION OR PURPOSE OF JOB:
As the direct line of support to the Client Services Supervisor, this role provides daily support and contact to customer-facing employees, including training, coaching, and mentoring while promoting and maintaining a positive work environment. Provides help and assists in all the activities related to the department.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
|
Item
|
Responsibility/Function
|
%Time
|
|
1
|
|
50%
|
|
2
|
|
20%
|
|
3
|
|
30%
|
Required:
- High School degree or equivalent customer service/order processing experience
- 1 year minimum of Neff experience
- Schedule Flexibility
- Ability to train people.
- Experience supervising and leading people.
- Proven skills on process improvement.
- Ability to coach and mentor people as well as maintain confidentiality.
- Excellent verbal and written communication skills.
- Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
- Strong organizational, planning, and follow-up skills as well as the ability to exercise sound judgment in decision making.
- Detail oriented, accuracy in dealing with data and systems.
- PC skills to include a working knowledge of Microsoft Suite applications and adaptability to system updates and changes.
- Strong interpersonal and communication skills with the ability to coach and mentor performance.
- Ability to multi-task in a detail-oriented data and systems-driven environment.
About Jostens:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.