What are the responsibilities and job description for the Associate Customer Account Representative position at Jostens?
Work Location: Sedalia, Missouri
This role is responsible for providing operational production and customer support to for yearbooks. This role will be required to but not be limited to: Entering print and cover specs into the designated system, conduct demos of online yearbook tools to existing customers, be responsible for assisting customers in yearbook creation, track and correct account pages, proofreading, production scheduling and assist with page submits.
Job Responsibilities:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here .
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
This role is responsible for providing operational production and customer support to for yearbooks. This role will be required to but not be limited to: Entering print and cover specs into the designated system, conduct demos of online yearbook tools to existing customers, be responsible for assisting customers in yearbook creation, track and correct account pages, proofreading, production scheduling and assist with page submits.
Job Responsibilities:
- Manage print and cover specifications, scheduling, and materials preparation including flyers and order forms.
- Assist customers with page creation, portrait flow, templates, and provide platform training through demos as needed.
- Support the yearbook sales team by generating reports for tracking progress.
- Oversee production tasks including page holds, and collaborate on fixes like reprints or repairs to ensure final product quality.
- Coordinate shipping logistics and tracking for yearbook deliveries, including scheduling pickups, reroutes, and managing carrier communications.
- High school diploma
- Computer experience – MS Office, design software
- Good written and verbal communication skills
- Ability to work well both with others and independently
- Attention to detail and ability to handle details accurately
- Ability to work well under the pressure of deadlines and to multi-task
- Flexibility and ability to learn and use new processes and technology
- Ability to lift 10 lbs
- Experience with Salesforce reporting
- High level of proficiency in Excel.
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- We believe in flexibility. We provide hybrid work options.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
- We care about your development. We support tuition reimbursement after 6 months of service.
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here .
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
