Sales Support Specialist

Are you ready to embark on a career where innovation meets excellence? At Jost Chemical Company, we’re on a mission to push the boundaries of chemical manufacturing, delivering high-quality products that make a positive impact on global industries.

If you’re passionate about building customer relationships, driving sales support excellence, and working in a dynamic manufacturing environment, this position is right for you.

As a Sales Support Specialist, you will serve as a key point of contact for domestic customers, ensuring smooth coordination across sales, production, and logistics while supporting business growth and customer satisfaction.

Founded in 1985, Jost Chemical is a global leader in the manufacture of high purity mineral salts for the nutritional, pharmaceutical, and specialty markets. Growth, innovation, and investment in people have been central to our success for over 40 years.

• Serve as the primary point of contact for domestic customers, managing communication, order processing, and issue resolution
• Conduct customer calls, surveys, and manage repeat orders to ensure high satisfaction
• Identify new sales opportunities through customer inquiries and follow up with pricing and product information

• Coordinate between sales, manufacturing, and production teams to support order fulfillment
• Manage invoicing, shipment documentation, and warehouse coordination for domestic locations
• Maintain accurate data across CRM and internal systems

• Assist customers with freight planning and coordination
• Obtain freight bids, prepare quotes, and manage bills of lading
• Track and audit freight costs, duties, and delivery expenses

• Support process improvements and implementation of technological solutions to increase efficiency
• Maintain confidentiality of sensitive information such as pricing and customer data
• Participate in departmental planning and cross-functional collaboration initiatives

• Bachelor’s degree required; science-related field preferred
• Minimum of 5 years of direct sales experience with major chemical industry accounts
• Ability to travel internationally (including Europe) as needed

• Strong communication and customer relationship-building skills
• Proficiency with Microsoft Office and CRM systems (Salesforce preferred)
• Knowledge of chemical or scientific terminology (or ability to learn quickly)
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities and work independently with limited supervision

We provide a comprehensive and competitive benefits package, including:

• Medical, dental, vision, life, and disability insurance (effective after 60 days)
• 401(k) with safe-harbor contribution
• Paid Time Off starting on day one
• 9 company-paid holidays annually
• Free 24-hour access to our on-site fitness center
• Ongoing training, development, and career growth opportunities

Jost Chemical Company is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We make all employment decisions without regard to any legally protected status.