Client Experience Associate

Company Description

Josh’s Tailoring & Design is a premier luxury tailor shop in Union Square, San Francisco, specializing in bespoke menswear, expert alterations, bridalwear, eveningwear, and elevated client experiences. With decades of craftsmanship and a reputation for exceptional quality, we serve discerning clients who value precision, style, and personalized service.

We are seeking a polished, dependable, fashion-minded team member to support daily shop operations while contributing to the art of tailoring, garment fitting, and luxury service.

Role Description

This is a client-facing role ideal for someone who enjoys fashion, craftsmanship, and working in a high-touch environment. The position blends customer service, boutique operations, and hands-on garment support across both menswear and womenswear, including bridal.

Responsibilities

• Welcome clients warmly and deliver an exceptional luxury customer experience
• Answer phones and assist with customer inquiries
• Coordinate garment pickups and maintain order organization
• Support general shop operations including steaming, tagging, tidying, and garment preparation
• Assist with garment fittings, marking, pinning, and light tailoring support
• Help maintain showroom presentation and back-of-house organization
• Support the tailoring and service team with day-to-day operational needs

Qualifications

• Passion for fashion, tailoring, craftsmanship, suit and bridal, or luxury retail
• Friendly, polished, and professional demeanor
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Comfortable multitasking in a fast-paced, client-focused environment
• Reliable, punctual, and proactive
• Prior retail, hospitality, fashion, or customer service experience preferred
• Experience with garment marking, sewing, pinning, fittings, alterations, or tailoring is a strong plus (training will be offered)

Pay: $23/h