What are the responsibilities and job description for the Operations Support Specialist position at Josh's Frogs?
Warehouse Support Associate
Josh’s Frogs is a fast-growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, invertebrates, and aquatics. We respect and protect our people and animals, value integrity, and commit to constant improvement. We promote from within and offer ample opportunities for growth and advancement.
We are currently seeking a dedicated and resourceful individual to join our team as a Warehouse Support Associate in our Customer Service Department.
In this role, you will help ensure that all incoming shipments are received, checked, staged, and entered into inventory promptly and accurately. This is essential to preventing delays, misplaced items, and incorrect stock levels. As part of the Warehouse Support team, you’ll help bridge communication between Customer Service, Warehouse, and Shipping, while also assisting with returns and other inventory-related tasks.
Your day-to-day responsibilities will include checking in new stock, entering inventory data, handling returns, and staging or checking in items from shows. You’ll also assist with packing materials and animals, preparing outbound shipments, and supporting show prep. In addition, you will help respond to Customer Service help desk tickets by collaborating with the CS team to address product or order-related questions.
This position is ideal for someone who thrives in a fast-paced, hands-on environment and values teamwork, accuracy, and strong communication.
- Full-time, 40 hours per week
- Training Schedule: Monday - Friday, 9:00 am - 5:30 pm
- Regular Schedule: Monday - Friday, 9:00 am - 5:30 pm
- $15.25/hour Starting Wages
Benefits include:
- Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield)
- Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
- Short-term and long-term disability
- $50,000 life insurance
- Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
- Free membership to Calm Premium (including up to 5 dependents)
- Generous employee discount on the Josh’s Frogs website
- Free breakfast, snacks, and coffee provided at work
- Travel opportunities for expos/shows (in some positions)
Day-to-day tasks include:
- Ensures all incoming shipments are promptly received, checked, staged, and accurately entered into inventory.
- Helps prevent delays, misplaced items, and inventory discrepancies through careful receiving and data entry.
- Bridges communication between Customer Service, Warehouse, and Shipping to improve workflow and reduce delays.
- Assists with processing returns, answering Customer Service help desk tickets, and preparing for shows.
- Supports animal shipping by packing materials, labeling, and staging outgoing shipments.
- Helps maintain a smooth and on-time fulfillment process by assisting in day-to-day warehouse operations.
For this position, you MUST possess:
- Strong Work Ethic – Must be reliable, self-motivated, and able to work independently with minimal supervision.
- Physical Capability – Able to lift heavy objects repeatedly, go up and down stairs, and operate a pallet jack.
- Valid Driver’s License – Must have a valid license and be willing to obtain a chauffeur’s license if needed.
- Tech Competency – Comfortable using tools like Google Workspace, Asana, and spreadsheets for tracking and communication.
- Excellent Communication Skills – Able to communicate clearly and respectfully in person, over email, and via chat.
- Attention to Detail – Must be precise when checking shipments, updating inventory, and organizing staging areas.
- Team-Oriented Attitude – Able to collaborate effectively and pitch in where needed, even under pressure.
- Prioritization & Safety – Must be able to follow safety procedures while balancing company priorities in a fast-paced environment.
Special consideration is given to those with:
- Previous warehouse or logistics experience
- Experience working with live animals or perishable goods
- Knowledge of inventory systems or order fulfillment software
- Experience responding to customer service help desk tickets
Examples of how an employee could exhibit our core values in this position:
- Integrity - Owning mistakes and following through - If they discover an inventory count was entered incorrectly or a shipment was missed, they immediately report the error, correct the information, and communicate with the appropriate team to prevent downstream issues, rather than letting the mistake go unnoticed.
- One Team - Jumping in to help across departments - When they finish staging shipments early, they offer to assist the Animal Shipping or Customer Service teams without being asked, helping to meet shared goals and showing that they’re invested in the success of the whole operation, not just their own tasks.
- Constantly Growing - Routinely identifying opportunities to make things faster or better, and taking it upon themselves to increase their efficiency.
Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest-growing businesses in 2022, and we're proud of it. What's more impressive is that this is Josh's Frogs' FIFTH year in a row on the INC 5000 List! Only 5% of businesses have made the list five years consecutively. One of our core values isn’t “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America’s top-growing companies!
**Due to the high volume of applicants, our recruiters are unable to contact every candidate. If our team is interested in pursuing your candidacy, we will be in contact via phone or email. If you'd like to reach out to us through really, you may send us a message. Please do not reach out to the Josh's Frogs customer service team with application inquiries.
It is the policy of Josh’s Frogs to provide equal employment opportunity in recruitment, selection, training, compensation, promotion, job transfer, and assignments. These opportunities and other conditions of employment are extended to qualified applicants and employees regardless of an individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, and/or other protected categories under applicable laws.
It is also the policy of Josh’s Frogs to make reasonable accommodations for qualified persons with disabilities, and to extend employment opportunities to such persons, as well as to special Disabled Veterans, Veterans of the Vietnam era, Recently Separated Veterans, Armed Forces Service Medal Veterans, and other protected veterans. The Vice President of Human Resources is the Equal Employment policy officer for the company.
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