What are the responsibilities and job description for the Customer Service position at JOSEPH L BALKAN?
Responsibilities:
● Schedule and route technicians, based on job requirements, skill sets, and availability using the
Dispatch system.
● Creating work orders, dispatching technicians, and communicating with customers.
● Accurate Salesforce data entry.
● Relay work orders, messages, and information to and from work crews, supervisors, and
co-workers using telephones or computers.
● Prioritize work orders according to urgency and importance.
Skills and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Essential functions:
● Telephone Skills
● Documentation Skills
● Data Entry Skills
● Informing Others
● Listening
● Verbal and Written Communication
● Energy Level
● Multi-tasking
● Dependability
● Emotional Control
● Reporting Skills
Requirements:
● Proven experience as an account manager, customer service representative or relevant position
● Experience with high phone volume
● Outstanding organizational and multitasking abilities
● Active listener with excellent communication skills
● Sound judgment and critical thinking; problem-solver
● Ability to work independently and efficiently
● Self-motivated, detail-oriented and organized
● Ability to quickly adjust priorities and maintain productivity
● Proficient in English (oral and written)
● Proficient in Spanish (oral and written), a plus
● High School diploma