What are the responsibilities and job description for the Assistant Manager/Key Holder position at Joseph Jacob Jewelers?
We are looking for a competitive Assistant Managers/Key Holders to help customers identify and purchase products they desire. Management duties to include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximization.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies' policies and procedures
- Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
- Operate point of sale (POS) and take payment or obtain credit authorization
- Provide estimates for jewelry and watch repairs
- Perform business opening and closing procedures as outlined in Policy and Procedures Guide
- Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
- Complete case counts
- Maintain safety and security of location by following all Loss Prevention and Security policies and procedures
- Maintain flexibility to work any shift, including weekends, holidays, and overtime
- Must be able to perform the essential functions of this position with or without reasonable accommodation
- Skills
- Proven working experience in retail sales
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Track record of over-achieving sales quota
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident, and engaging personality
- Basic administration skills
- High school degree
- Preferably 5 years of sales experience
- Commitment to excellence, with a passion for jewelry with a desire to succeed.
- Compensation is based on experience.