Front Desk / Medical Assistant

Joseph H. Neal Health Collaborative (JHN)
Position Type: Full-Time
Setting: Community Health / Intimate Health Clinic

The Joseph H. Neal Health Collaborative (JHN) is seeking an energetic, compassionate, and highly organized Medical Front Desk / Medical Assistant to serve as one of the first points of contact for our patients.

This is more than a traditional front desk position. We are looking for someone who understands the clinical environment, can confidently support patient flow, and has experience with medical billing and coding. The ideal candidate is a Certified Medical Assistant (CMA) and bilingual in English and Spanish.

The Medical Front Desk / Medical Assistant will:

• Welcome patients and create a professional, confidential, and judgment-free experience.
• Schedule appointments and manage patient check-in and check-out.
• Verify patient demographics, insurance information, and eligibility.
• Enter and maintain accurate information within the electronic medical record (EMR).
• Assist with insurance authorizations, referrals, and patient documentation.
• Support medical billing, coding, claim preparation, and follow-up.
• Review documentation for completeness and appropriate billing information.
• Collect applicable copays and maintain accurate payment documentation.
• Answer and route telephone calls, messages, and patient inquiries.
• Coordinate communication between patients, clinical staff, pharmacies, laboratories, and community partners.
• Assist clinical staff with basic Medical Assistant duties within the employee's training and scope of practice.
• Maintain patient confidentiality and follow HIPAA requirements.
• Help ensure an efficient patient flow from registration through completion of the visit.
• Support JHN's community-centered approach to intimate health, preventive care, and access to healthcare.

JHN needs someone who can move comfortably between patient service, clinical support, and revenue-cycle responsibilities. You should be organized, dependable, welcoming, detail-oriented, and able to handle a busy healthcare environment while treating every patient with dignity.

Our front desk is not simply a reception area—it is the front door to care. The person in this position plays an important role in making sure patients feel welcomed, get connected to the services they need, and have a positive experience with JHN.

The Joseph H. Neal Health Collaborative is a South Carolina community-based healthcare organization working to improve access to preventive, intimate, and community health services.

Our model is built around four pillars:

EDUCATION TO KNOW • TESTING TO KNOW • ACCESS TO CARE • RETENTION FOR LIFE

JHN provides intimate health screenings, HIV and STI prevention services, PrEP access, hepatitis C services, chronic disease screening, medication-cost assistance, insurance navigation, food and supportive services, community outreach, and linkage to care.

We believe healthcare should be accessible, respectful, community-centered, and delivered with GRACE.

Powered by GRACE. Driven by Community.

Candidates should submit a current résumé highlighting their Medical Assistant, medical front office, billing/coding, EMR, and bilingual experience, along with applicable certifications.

Joseph H. Neal Health Collaborative is an Equal Opportunity Employer.

Required:

• Previous Medical Assistant or clinical office experience.
• Knowledge of medical terminology and clinical workflows.
• Experience with medical billing and coding.
• Experience with insurance verification and patient registration.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Ability to maintain confidentiality and work with sensitive health information.
• Ability to work respectfully with patients from diverse backgrounds and life experiences.

Strongly Preferred:

• Certified Medical Assistant (CMA) or equivalent certification.
• Bilingual – English/Spanish.
• Medical billing and/or coding certification or significant hands-on experience.
• Experience working with Athenahealth or a similar EMR/practice management system.
• Experience in community health, primary care, sexual/intimate health, infectious disease, or public health settings.
• Familiarity with Medicaid, Medicare, and commercial insurance billing.