Director of Client Success Partnerships

About Jorie:

At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology. As a fast-growing company, we provide a dynamic and engaging work environment. Our success is driven by our exceptional staff and our commitment to diversity in the workplace. Join us and be part of our thriving team of healthcare experts.

Our work environment:

Remote opportunities

Growth advancement opportunities

Flexible work environment (Work-life Balance)

Collaborative and friendly company culture

Great Benefits:

401(k) matching up to 4%

Medical

Dental

Vision

Long/Short Term Disability insurance

Life insurance $25,000 Paid by employer

PTO 2 weeks

10 and half Holidays

Position Overview

The Client Success Director serves as a strategic leader dedicated to ensuring exceptional onboarding experiences and sustained success for high-value clients. This role is instrumental in shaping and executing a comprehensive customer success strategy that strengthens partnerships and drives measurable outcomes.

Reporting to the Vice President of Client Success, the Client Success Director will collaborate with cross-functional teamsincluding Product Development, Integration and Onboarding, Marketing, and Client Relationsto deliver seamless client experiences, foster long-term relationships, and maximize client engagement and retention.

This position offers a unique opportunity to influence organizational growth by championing client-centric initiatives, optimizing processes, and serving as a trusted advisor to strategic partners. The ideal candidate will combine strong leadership skills with a passion for delivering value and driving results.

Key Responsibilities

Strategic Leadership

• Drive the vision for key clients success by developing and executing strategies that align with company objectives and deliver measurable impact.
• Partner with cross-functional teams to design and implement initiatives that elevate the experience of our most strategic clients.

Collaboration

• Act as the central connector across Sales, Product Development, Onboarding, Marketing, and other teams to ensure seamless communication and flawless execution.
• Serve as the voice of the customer internally, championing insights and feedback to influence product and service enhancements.

Customer Experience Optimization

• Continuously refine every client touchpoint to create an exceptional experience that fosters loyalty and long-term partnerships.
• Collaborate with key clients to build clear, actionable roadmaps that define shared success and future growth.

Customer Advocacy

• Cultivate strong advocates among our client base to amplify brand reputation and support marketing and sales initiatives.
• Showcase client success through impactful testimonials, case studies, and stories that highlight the value we deliver.

Customer Retention and Expansion

• Design and implement strategies to minimize churn and maximize retention, ensuring clients see ongoing value.
• Identify and pursue opportunities for upselling and cross-selling, leveraging consultative approaches to uncover solutions with enterprise-level potential.

Data-Driven Decision Making

• Harness data and analytics to track KPIs, measure success, and inform strategies that continuously improve client satisfaction and business outcomes.

What Were Looking For

• Proven Expertise: 810 years of experience in partner management, strategic partnerships, channel sales, client success, or similar leadership roles.
• Executive Presence: Ability to communicate and influence effectively at the C-Suite level.
• Exceptional Communicator: Outstanding verbal, written, and presentation skills that inspire confidence and clarity.
• Strategic Thinker & Organizer: Strong project management and organizational capabilities to drive complex initiatives forward.
• Account Growth Specialist: Skilled in account strategy, planning, and relationship development with a track record of expanding existing accounts.
• Collaborative Leader: Adept at working across cross-functional teams to deliver seamless client experiences.
• Data-Driven Decision Maker: Experienced in developing, managing, and reporting KPIs to measure success and inform strategy.
• Consultative Approach: Ability to identify new solutions and opportunities that create enterprise-level impact.