What are the responsibilities and job description for the Lead Retail Operations Specialist position at JORDAN?
WHO WE ARE LOOKING FOR
We’re looking for a strategic, brand-minded retail leader to join the North America Jordan Stores team. This role sits at the center of creating inspiring, premium, and distinctive experiences for consumers across Nike Value Stores (NVS). As the NVS expert for the Jordan Brand, you’ll help bring our retail strategy to life and shape a healthy, profitable marketplace for the brand.
The ideal candidate brings strong retail acumen, sharp analytical and operational skills, and a passion for turning brand strategy into execution at store level. You’re energized by consumer behavior, motivated by business results, and committed to elevating the Jordan Brand experience in every store.
WHAT YOU WILL WORK ON
In this role, you’ll operate at the intersection of insights, marketplace health, and brand execution. You’ll help define and drive the Jordan Brand’s approach within NVS through:
Translating weekly retail results into clear, actionable insights
Developing and distributing decision-ready tools, trends, and reporting for partners across functions
Leading weekly assess-and-address of inventory and performance across NVS doors
Supporting long-term offense plans through data-backed trends and strategic recommendations
Ensuring the Jordan Brand journey is delivered at the highest standard in all NVS stores
A typical week starts with analyzing the prior week’s performance and identifying the “so what” behind the numbers. You’ll connect insights to broader business opportunities and influence teams across marketplace, planning, merchandising, and retail to activate against those opportunities.
WHO YOU WILL WORK WITH
You’ll sit within the North America Jordan Stores team, working daily with cross-functional partners across Nike and the Jordan Brand. These partners include:
Merchandising
Planning & Allocation
Supply Chain
Store Operations
Visual Merchandising
Retail Brand & Marketing
Your work will directly influence how the Jordan Brand shows up across inline and value channels, requiring tight collaboration, communication, and alignment across teams.
WHAT YOU BRING
Bachelor’s degree in related field or combination of relevant education, experience and training
5 years of corporate retail or store-level experience
Experience managing or supporting retail stores is a plus
Strong retail and business math acumen
Ability to interpret and communicate trends across the business
Demonstrated success influencing across cross-functional partners
Strong storytelling and presentation skills (Keynote preferred)
Strategic and critical thinking abilities
High attention to detail
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.