What are the responsibilities and job description for the Administrative Assistant position at Jordan Young Institute?
Administrative Assistant – Job Description
Provides essential administrative and clerical support to ensure smooth daily office operations. You would be handling a variety of tasks, including answering phones, managing schedules/making appointments, and organizing files, often acting as the first point of contact for patients.
What you will do:
- Communicates effectively in a courteous and professional manner with patients, physicians, vendors, employees, guests and all others accessing the practice
- Coordinates scheduling of home health / DME with patients through phone consultation
- Serves as primary contact for surgical scheduling / changes with surgery coordinator
- Adheres to all automated protocols established for surgical scheduling
- Accurately confirms surgery date with patient via phone and in writing, in a timely manner
- Faxes all required paperwork, pre-op orders, etc. to surgical facility for processing, in a timely manner; or notifies patients regarding pre-op orders/instructions per protocol, ensuring pre-op physicals are completed by PCP (7) days prior to scheduled surgery; ensures patients are informed that non clearance for surgery will result in rescheduling of the procedure and notification to the surgical facility
- Ensures verification of critical items relevant to surgery, in advance; confirmation of procedure, confirmation of correct side of body procedure will be performed on, confirmation of equipment availability (i.e. joints), confirmation of correctly prescribed medications (i.e. antibiotics)
- Ensures chart notes pertaining to the procedure are copied and forwarded to the X-ray Technologist to obtain films and provided to the surgeon, prior to the surgery
- Ensures surgery dates and all applicable information are correctly entered for patient
- Updates physician schedules daily with surgery coordinator
- Ensures surgical schedules and office visit schedules match and that changes are completed accurately, in a timely manner
- Prints and distributes surgical schedules weekly and revises schedules as needed
- Ensures surgical scheduling voicemail is regularly checked on a daily basis and messages are responded to in a timely manner
Experience Requirements:
High School Graduate with a minimum of three years' experience in a surgical office.
Demonstrates effective organizational skills, excellent written and verbal communication skills.
Able to multi-task and capable of remaining calm in stressful situations.
Able to use a multi-line telephone system, personal computer and related software and the billing computer program.
Demonstrates keyboard proficiency.
Knowledge of medical terminology and medical coding.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20