Guest Services Associate (Seasonal)

Summary

Jordan Winery, an iconic producer of French-inspired wines in Sonoma County, is seeking a highly motivated individual to join our team as a Seasonal Guest Service Associate. While we don't have a typical tasting room, responsibilities are similar to those of a tasting room associate. You must be able to properly convey the Jordan Winery story to guests in an engaging, informative and professional manner. We offer one of the premier guest experiences in California and expect all applicants to have the ability to graciously present our wines and history. The ideal candidate will have a strong understanding of the wine industry, excellent interpersonal skills and a polished, guest-facing presence. In addition to hosting guests, this role involves a variety of administrative responsibilities, so adaptability and attention to detail are essential. A collaborative spirit and the ability to work effectively as part of a team are key to success in this position.

Open availability, including weekends and holidays would be required. Previous winery, hotel or restaurant experience is expected. We are looking for an individual that is proficient in Microsoft Teams and Outlook, and must be able to take point-of-sale orders as well as phone orders using our in-house software.

At Jordan, we offer a welcoming workplace, a culture of excellence where quality performance is rewarded and a commitment to use proceeds from wine sales to support those in need. If you share our values, have a passion for hospitality and love wine, we would like you to apply to join the family. This is a seasonal position (May through October, 40 hours per week) and is based at the winery in Healdsburg, California.

Applicants must be over the age of 21.

Walk-ins and phone calls will not be accepted.

RESPONSIBILITIES

• Offer outstanding customer service to each guest
• Host a variety of tours and tastings both communal and private tables as assigned
• Setup and breakdown of all tours and tastings
• Explain Jordan Estate Rewards Program on all guest experiences, including by phone
• Process orders via POS, web and phone operating system
• Answer phones as needed and assist with front desk/hostess duties as necessary
• Maintain inventory and ensure all wine, non-wine merchandise and packaging supplies are stocked
• Ensure retail lobby is kept orderly and clean of debris
• Create folios and print material, including assembly as necessary
• Complete thank you cards for all guests in a timely fashion
• Adhere to safety regulations and policies; report any potential safety issues to supervisor or Human Resources

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty.

The requirements listed are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

• An associate’s degree or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or an equivalent combination of education and experience would qualify but not required
• Familiarity with winemaking and viticulture a plus
• Ability to read and understand procedures that apply
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
• Wine education certificates are a plus, such as Court of Master Sommeliers Certificate, Wine Spirit Education Trust or equivalent education from another known organization

PHYSICAL DEMANDS

While performing the duties of this job, the employee is exposed to outside weather conditions.

While performing the duties of this job, the employee is frequently required to talk or hear; stand; walk; and sit. The employee must be able to lift and/or move up to 50 pounds throughout the shift.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

• Hourly pay starting at $23, plus commission and tips
• Seasonal employee lunches
• Discount on select Jordan wines, tastings and merchandise
• This position is seasonal May-October, 40 hours per week