Employee Benefits Account Manager

About Jordan Dynamics

Jordan Dynamics is a boutique employee benefits consulting firm built around service, accountability, and results. We work closely with employer groups to manage, optimize, and protect their benefit programs through hands-on support and strategic guidance. Our clients rely on us as an extension of their internal HR team, not a call center.

Position Overview

We are seeking an experienced Employee Benefits Account Manager with a strong background in HR and payroll, and prior broker or agency-side experience. This role is ideal for someone who understands the full lifecycle of employee benefits administration and takes ownership of client outcomes.

This position requires initiative, responsiveness, and a high level of professionalism. The right candidate is proactive, reliable, and comfortable serving as a trusted point of contact for decision-makers.

Key Responsibilities

Client Relationship Management

• Serve as the primary day-to-day contact for assigned employer groups
• Build trusted relationships with HR leaders and business owners
• Be accessible and responsive, including availability outside standard business hours when needed

Benefits Administration & Support

• Manage onboarding, renewals, open enrollment, and mid-year changes
• Oversee eligibility, billing, and carrier communications
• Resolve claims, eligibility, and billing issues efficiently and thoroughly

HR & Payroll Collaboration

• Work closely with client HR and payroll teams to ensure accurate deductions and smooth administration
• Understand payroll cycles, eligibility rules, and compliance requirements
• Support audits, reconciliations, and data validation

Strategic Support

• Partner with producers on renewals, plan design, and client strategy
• Proactively identify issues before they become problems
• Act as a trusted advisor, not just a service contact

Ideal Candidate Profile

• Prior experience at a benefits brokerage or consulting firm
• Strong background working directly with HR and payroll teams
• Comfortable supporting decision-makers and leadership teams
• Proactive, accountable, and detail-oriented
• Willing to be accessible and responsive outside standard hours when needed
• Not an order-taker; able to anticipate needs and take ownership

Required Qualifications

• Active Florida 2-15 Health & Life license
• Minimum 2–3 years of employee benefits experience
• Strong working knowledge of group medical, dental, vision, life, and disability plans
• Advanced proficiency in Excel, Word, and PowerPoint
• Excellent written and verbal communication skills

Preferred Qualifications

• Prior broker or consulting firm experience
• Bilingual (English/Spanish)
• Experience working directly with payroll platforms

What We Offer

• Competitive compensation based on experience
• 401(k) with employer match
• Health, dental, vision, and disability coverage
• Paid time off
• A high-trust environment with real autonomy
• Opportunity to grow with a respected and expanding firm

Pay: $55,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have prior experience working at a benefits brokerage or consulting firm?
• Describe your experience working with HR and payroll teams.
• Are you comfortable being a primary point of contact and available outside standard hours when needed?
• Do you currently hold a Florida 2-15 license?
• Are you able to work onsite in Palm Beach Gardens?

Education:

• Bachelor's (Preferred)

Work Location: In person

Salary : $55,000 - $125,000