Store Leader-SA-US Polo Association

Floor Supervisor/Keyholder Job Description

Summary: Floor Supervisor/Keyholder is an entry-level management position. A Floor Supervisor/Keyholder shares in

the responsibility for the overall performance of the store and assists Store Management with generating sales

potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.

Overall Responsibilities

 Proactively search for ways to maximize sales volume

 Maintain visual presentation standards that are consistent with company philosophy and direction

 Demonstrate effective written and verbal communication skills

 Proficient in all operational policies and procedures

 Manage time and prioritize tasks

 Assume leadership role with Sales Associates

 Timely completion of all tasks assigned or delegated by supervisor

Customer Service/Sales

 Ensure customer service is the #1 priority

 Effectively supervise the sales floor to ensure customer/associate awareness at all times

 Daily implementation of the S.P.O.R.T. customer service program

 Follow all customer service expectations as outlined in the Service Audit

Leadership

 Motivate and develop associates to meet store goals/objectives

 Clearly delegate activities and follow-up on all direction

 Demonstrate teamwork within store and company

 Take initiative and use sound judgment

 Lead by example

Personnel

 Demonstrate professional image and conduct

 Follow specific company dress code policy

 Ensure that store staff is treated professionally, courteously and respectfully

 Involve and develop store staff in accomplishing store goals

 Take an active role in own development

 Communicate staff concerns to management

 Support all company/management decisions

 Utilize all training programs/materials effectively

Operations

 Execute and follow-up on all operational policies, procedures and directives which are listed but not limited to

Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manual

 Have working knowledge of the Shrink Awareness Guide

 Execute and follow-up on all loss prevention counter measures to include but not limited to shrink derived from

paperwork errors, internal theft, and external theft

 Ensure accuracy in all paperwork with an emphasis in timely distribution to the appropriate person

Rev. 8/13

Visual Presentation

 Maintain store appearance to reflect USPA standards

 Execute and maintain company marketing directives

 React to sell through and ensure store is well stocked

 Ensure price change set-up is timely and effective

 Execute markdowns and re-merchandise as needed

 Have knowledge of the store merchandise

 Have knowledge of sales floor and stockroom organization

 Keep management informed of all merchandise-related issues