Tree Service Customer Experience Coordinator

Position: Customer Experience Coordinator

Company: Jones Road Tree Service

Location: 11620 Jones Rd, Houston, TX 77070

Reports To: Head of Operations

Job Type: Full-time, In-person

About the role

We are seeking a Customer Experience Coordinator to serve as the operational hub of our office. This position plays a critical role in ensuring smooth daily operations, excellent customer service, and effective communication across our team.

The ideal candidate is a great communicator who is superior in conflict resolution, outgoing, cheerful and pleasant over the phone, able to multitask, and passionate about providing the best service possible. This person should have an ownership mentality, work well as part of a team, and bring experience navigating customer concerns and resolving them quickly.

Schedule and compensation

• Monday through Friday, 8:00 AM – 5:00 PM, with a one-hour lunch break at noon
• $19.00 – $23.00 per hour

Key responsibilities

Customer care

• Serve as the central hub for customer communication
• Educate customers on Jones Road Tree Service and the arborist's experience to set the appointment up for success, including any factors the customer should be aware of (drought, pest pressure, etc.)
• Explain how the appointment will go: the arborist will inspect the entire property upon arrival and provide an estimate on the spot
• Answer and manage incoming office phone calls and emails professionally
• Make scheduling confirmation calls for upcoming appointments
• Conduct follow-up calls with the previous day's clients to confirm satisfaction, document feedback, and ask for reviews and referrals
• Resolve customer issues promptly and escalate concerns to the appropriate team member when they cannot be resolved quickly
• Serve as the primary communication liaison between customers and the field team

Administrative and financial tasks

• Process and send customer invoices accurately and in a timely manner
• Print, organize, and file invoices systematically
• Accept and process incoming deliveries

Reporting and documentation

• File field reports and disciplinary reports
• Log client feedback and service notes
• Maintain organized filing systems for company records

General office support

• Perform additional office tasks as needed to support business operations

Qualifications

• Strong communication and customer service skills
• Proven experience handling customer conflicts and resolving concerns with professionalism
• Outgoing, cheerful, and pleasant phone presence
• Ownership mentality and strong teamwork orientation
• Attention to detail and organizational abilities
• Ability to multitask in a fast-paced environment
• Proficiency with basic computer applications and office equipment
• Reliable and punctual
• 5 years of office experience preferred

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Paid time off

Application Question(s):

• What makes you the best candidate for this position?
• Tell me what you know about trees

Experience:

• Customer Coordinating: 5 years (Required)

Work Location: In person

Salary : $19 - $23