Social and Community Associate

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn't need more beauty products - it needs better ones. Clean, strategic, high-grade formulations that work on every skin type and tone, as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We're looking for a Social & Community Associate to join our Marketing team and help build, engage, and nurture the communities that have formed around our brand. Reporting to our Senior Manager of Social Media, you'll be the voice and heart of our social channels - creating meaningful content and fostering relationships with our loyal customers.

The ideal candidate is a natural relationship builder who thrives in fast-paced environments and has a genuine passion for social media and connecting with people. You'll collaborate closely with our Brand, Customer Experience, Product, and Creative teams to ensure our community feels heard, valued, and inspired.

What You'll Do

• Content Creation and Social Media Support Stay plugged into emerging trends and adapt / develop content quickly to capitalize on new opportunities
• Support content development and execution in collaboration with the Senior Manager of Social Media
• Assist in the creation of engaging, on-brand content across platforms including Instagram, TikTok, and Facebook
• Assist with content scheduling and management tools such as Later, Sprout Social, or similar platforms
• Shoot and edit short-form video content optimized for Reels, TikToks, and Stories
• Basic proficiency in editing tools such as CapCut, Adobe Premiere, or similar apps
• Maintain a consistent posting cadence by planning and scheduling content in advance using a content calendar
• Collaborate cross-functionally with creative, marketing, and product teams to align social content with broader campaign initiatives
• Assist in writing compelling captions and copy that reflect brand voice and drive engagement
• Help manage and organize a content library, ensuring assets are properly labeled and easily accessible
• Assist with day-to-day posting on all social accounts across Instagram, TikTok, and Facebook
• Track and analyze social and community performance metrics to continuously optimize engagement, reach, and overall social presence

Community Management

• Own day-to-day management of our Roadies community (80K brand fans), including drafting announcements (product launches, discontinuations, store openings), responding to posts, moderating content, and handling conflict resolution and escalation
• Build and optimize our Nectar AI database to improve the relevance, accuracy, and tone of social responses
• Analyze community engagement patterns and surface insights to improve our approach
• Reactively engage with users on JRB-tagged posts, comments, and mentions across all social platforms
• Monitor and engage in general makeup, beauty, and trending conversations where JRB can organically insert its voice

What You'll Bring

• 2–4 years of social media and community management experience
• Bachelor's degree preferred
• Exceptional written and verbal communication skills with a warm, authentic voice
• Strong multitasking abilities and comfort working independently across multiple platforms
• Proven relationship-building skills and genuine enjoyment of connecting with people
• Experience in scrappy, fast-moving startup environments
• Deep understanding of social media platforms and community dynamics
• Must have experience in content creation and scheduling content on multiple platforms
• Must be comfortable being in front of a camera
• Must have a basic understanding of editing social first content

What Success Looks Like

• Consistent growth in community size and engagement across all platforms
• Positive social sentiment and strong brand perception
• Improved content engagement metrics over time
• Deeper relationships between Jones Road and our most loyal customers
• Timely and effective resolution of community issues in partnership with the Customer Experience team

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The salary range for this position is: $58,000 - $72,000. This role may also be eligible for an annual bonus.