What are the responsibilities and job description for the Order Management Specialist position at Jones Networking?
Order Management Specialist
Charlotte, North Carolina
Jones Networking is recruiting an Order Management Specialist to join a growing international manufacturing company in Charlotte, NC. This is an excellent opportunity for a detail-oriented professional with experience in customer service, sales support, order entry, or order management to join a collaborative team and support customers and Regional Sales Managers throughout the sales and order process.
The ideal candidate will enjoy working in a fast-paced, detail-oriented environment and will have strong organizational and communication skills. This role will be responsible for ensuring orders are entered accurately, customers receive timely updates, and internal teams have the information needed to support successful order fulfillment.
Order Management Specialist Responsibilities:
- Support Regional Sales Managers and customers throughout the sales and order process.
- Prepare and assist with customer quotations, including lead time information, terms of delivery, and payment terms.
- Process sales orders and purchase orders accurately and efficiently.
- Enter orders into the company's internal systems and verify order details.
- Review factory order dates against sales order confirmations and communicate updates to customers.
- Coordinate with internal teams regarding product availability, inventory, and shipping.
- Assist with product returns and the Return Merchandise Authorization (RMA) process.
- Maintain accurate and up-to-date shared files and documentation within the company's document management systems.
- Assist with preparing sales reports and other reporting as needed.
- Communicate professionally with customers and internal teams regarding order status, product availability, shipping, and other sales-related matters.
- Provide administrative and operational support to the Sales Department.
- Maintain accurate records and ensure information is entered correctly into company systems.
- Perform other duties as assigned to support the success of the Sales and Customer Service teams.
Order Management Specialist Requirements:
- High School Diploma or GED required.
- Minimum of 2 years of experience in customer service, sales support, order entry, order management, or a related field.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office, including Word and Excel.
- Experience with ERP, order management, or business software systems preferred.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service mindset and ability to work collaboratively with internal teams and customers.
- Ability to follow processes while identifying opportunities for improved efficiency.
Order Management Specialist Salary & Benefits:
- Competitive compensation based on experience
- 100% employer-paid Medical, Dental, and Vision insurance
- 401(k) plan with company match
- Generous Paid Time Off and paid holidays
- Professional growth opportunities with a rapidly expanding international manufacturer
- Specialized training and opportunities to develop product and industry expertise
- Clean, modern work environment
- Family-oriented atmosphere and collaborative team culture
Salary : $40,000 - $45,000