Account Representative

Job Description:

• Manage an assigned territory within a large national customer account, maximizing available freight opportunities
• Build and maintain strong customer relationships through proactive, professional communication with customer branches and contacts
• Proactively identify profitable freight opportunities by monitoring the customer’s portal for available loads and lanes
• Quote and negotiate rates within the customer’s portal while maintaining company profitability
• Conduct outbound calls to individual customer locations to introduce Jones, establish relationships, and negotiate competitive rates
• Coordinate and manage shipments from load creation through delivery, ensuring accurate and timely execution
• Build and enter loads accurately in our transportation management system (TMS)
• Monitor assigned freight and proactively address service issues, rate changes, or other challenges throughout the shipment lifecycle
• Maintain accurate and up-to-date shipment, pricing, customer, and carrier information within company systems
• Develop a strong understanding of the customer’s network, including locations, freight patterns, lanes, and pricing opportunities

Skills and Qualifications:

• Strong communication, relationship-building, negotiation, and customer service skills
• Ability to proactively identify and pursue profitable freight opportunities
• Strong sales mindset with the ability to confidently introduce the company and develop relationships with new customer contacts
• Excellent problem-solving and decision-making skills, particularly in a fast-paced transportation environment
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage multiple shipments, opportunities, and customer relationships while effectively prioritizing tasks
• Self-motivated, competitive, and results-driven with the ability to work independently
• Proficiency with Microsoft Office and transportation management systems (TMS); experience working with customer transportation portals preferred
• Ability to learn and understand customer networks, freight patterns, lanes, and market pricing
• Prior experience in logistics, transportation, freight brokerage, sales, or customer service preferred, but not required
• High school diploma or GED required; associate's or bachelor's degree preferred

Compensation & Benefits

• Competitive base salary; commission
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO