What are the responsibilities and job description for the Customer Service Agent position at Jones Insurance Service?
Want to Join a Great Team?
Come Join one of the top Erie Insurance Agencies in Tennessee. Jones Insurance Service (JIS) is one of only five agencies to ever be awarded the F.W. Hirt Quality Agency Award in the state of TN. This is the highest honor an Erie Insurance Agency can receive. Erie management gives this award to agencies that demonstrate long term commitment to exceptional service, performance, and profitability across all lines of business.
Insurance Customer Service Agent-
Jones Insurance Service is seeking a full-time Customer Service Agent (CSA) for personal and commercial lines. The CSA is the link between the insurance agency client and the carriers represented by the agency. A friendly, customer-service oriented personality with a postive attitude is paramount. CSA will provide superior service to new and existing accounts, maintaning the highest degree of relationships between the client, companies, and agency personnel. Must be extremely detail-oriented with superior organizational skills. Not responsible for generating business. No cold calling required.
Salary commensurate with experience. Salary range: $45,000-$55,000
- Performance-based bonus opportunities
- Licensing and continuing education support
- PTO and holidays
Responsibilities-
- Handle daily account service activities including quotes, policy changes, and claims
- Keep detailed records of customer interactions and maintain agency file management system
- Learn companies' underwriting guidelines to accurately quote new and renewal business
- provide current and potential customers service by reviewing coverages, providing quotes, and completing applications
- Effectively manage incoming calls of all types as well as email requests responding promptly
- Process premium payments
- Build and maintain rapport with clients, insurance company personnel, and agency staff
Requirements-
- Experience in the insurance industry
- TN Property & Casualty Insurance required, or the ability to obtain within 6 weeks
- High School Degree or equivalent
- Effective communication conducted with respect and integrity
- Able to perform multiple tasks in a complex working environment accurately and proficiently
- Computer skills including Microsoft Outlook, Word, and Insurance Information Systems
- Ability to prioritize, manage time effectively, and provide attention to detail
- Self-starter and problem solver
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000