What are the responsibilities and job description for the IT Support Technician Intern position at JONES DAIRY FARM.?
JOB SUMMARY:
The position will provide end-user support services, and technical support for installing, and configuring computer hardware and software programs. This involves working closely with end-users, as well as external support vendors.
ESSENTIAL DUTIES and RESPONSIBILITIES:
An essential job duty of this position is regularly reporting to work on time and being able to perform the essential duties of the position.
% Of Total Time
| 5% |
| 50% |
| 25% |
| 5% |
| 5% |
| 3% |
| 3% |
| 4% |
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
Approachability | Puts others at ease by listening, allowing adequate time for interactions, and giving undivided attention. Show receptivity to message being delivered. |
Collaboration | Seeks and enlists active participation of others to reach goals. |
Customer Focus | Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations. |
Dependability | Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record. |
Ethics & Integrity | Possesses a strong set of core values and beliefs consistent with social, ethical, and organizational principles. Confronts unethical situations. |
Innovation | Generates new ideas and approaches to enhance the organization's systems, products, or effectiveness. |
Personal Accountability | Accepts responsibility for own actions including failure. Embraces experience as learning opportunities and not chances to blames. |
Results Orientated | Drives behavior to emphasize achievement. Self-directed toward accomplishment. Is action oriented. Likes challenge. Pursues Opportunities. Consistently high achieving. |
Time Management/ Prioritization | Determines the interrelationships and relative importance of tasks and allocates time efficiently to the most important issues. Knows what not to spend time on; completes work in a timely fashion. |
Trust & Respect | Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words. |
MINIMUM QUALIFICATIONS:
Education: Working towards a 2-year degree in computer science or a related field.
Experience or Training: None.
Technology/Equipment: Strong mechanical/technical ability. Exposure to Office 365 applications, Active Directory management and basic network competencies.
PHYSICAL AND MENTAL DEMANDS:
An individual must meet the mental and physical requirements described here to successfully perform this position's essential functions.
Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%)
| Continuous |
| Continuous |
| Frequent |
| Frequent |
| Frequent |
| Frequent |
| Frequent |
| Occasional |
WORKING ENVIRONMENT:
Most of the work for this position is performed in an office environment, however, there may be exposure to production areas requiring the use of PPE, uniform or protective clothing, and safety equipment.
EMPLOYEE ACKNOWLEDGEMENT:
An individual in this position must successfully perform the essential duties and responsibilities, and the physical and mental demands listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.