Service Dispatcher

Service Dispatcher

Job Description

1.0 Basic Functions:

A Jones Covey Group, Inc. Dispatcher who will be responsible for directing and controlling activities of multiple Service Technicians to meet service/testing standards both internally and externally. The person in this position will be involved in the scheduling, coordination, and reporting of service technicians/testers. To be successful as a Dispatcher, you must have excellent communication skills and great attention to detail.

2.0 Reporting Relationships:

Reports directly to

Service Dispatch Manager – Brigitte Richmond

3.0 Essential Job Functions:

· Ability to see, to read, post, and assure the accuracy of records and documents.

· Hearing and speaking to exchange information.

· Ability to assess and perform mathematical functions.

· Ability to communicate in a professional and effective manner to employees.

· Ability to adhere to deadlines, ethics, and build relationships.

· Ability to multi-task, analyze, and schedule projects.

· Ability to utilize technology and computer software.

· Ability to ensure resources are managed and deadlines are met.

4.0 Duties and Responsibilities:

· Direct and control activities of the service technicians to meet service/testing standards both internally and externally.

· Assist Service Manager/Dispatch team with routing technicians within due dates to sites with the least windshield time and most efficient routes.

· Schedule calls to meet the client’s expectations to ensure technician efficiency and meeting obligations outlined by the client’s contract.

· Manage/update internal database for daily schedules and reporting.

· Assess and respond to all emergency requests within a timely manner.

· Creating/updating and receiving all P.O.’s assigned to work orders.

· Generating and completing correspondence to vendors

· Ordering Rental Equipment

· Assisting the Dispatch team with identifying and scheduling sub-contractors if needed near the job if needed and processing SPOs accordingly.

· Working with Dispatch team to ensure that the Service Technicians always have support during their work and travel schedule.

· Assist Service Manager to schedule inventory for each tech and ensure inventory counts submitted to accounting in timely fashion.

· Opening SPO’s for miscellaneous supplies and purchasing needs

· Providing notifications to clients on all upcoming repair work before/after hours.

· Assisting with client requests /customer service

5.0 Education, Experience, and Certification Requirements:

· High School Diploma or GED

· Minimum 1-year extensive experience as a dispatcher or related job duties.

· Exceptional time management, multitasking, and interpersonal skills.

· Ability to closely collaborate with other project teams and stakeholders.

· Good computer skills and use of Microsoft software.

· Ability to work in a team environment.

· Ability to be professional in all settings, with an acceptable level of fitness to complete duties as assigned.