Maternity Home Case Manager - Dallas

Position Summary: Responsible for coordination and implementation of comprehensive case management services for youth in the Maternity Home and compliance with DFPS minimum standards for licensing and contract items. Responsible for assisting and providing guidance and direction to case managers in residential programs.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maternity Home Case Manager

• Proactive, creative, and flexible in-service delivery of case management services to residents in the Wesley Inn Program.

• Responsible for gathering information for potential intake for approval with a LCCA.

• Coordinate placement of each client with CPS Caseworker, Resident Advisor, and Parent or Guardian.

• Responsible for detailed completion of initial intake forms and admission documentation. Ensure new and current residents’ information is entered into Extended Reach within 1     business day of admission including level of care.

• Maintain accurate and complete documentation for assigned clients, including monthly case notes for Moderate clients and bi-monthly case notes for Specialized clients.

• Maintain weekly individual case management sessions with each client.

• Complete initial and subsequent service plans in a timely manner.

      o invites sent to all the professional team members at least 14 days prior to meeting.

      o Initial service plan completed within 30 days of placement.

      o Subsequent service plans completed within 90 or 180 days after previous service plan depending on county of placement and level of care.

      o Completed service plans sent to CPS and Director of Residential Programs within 10 days of service plan meeting.

• Scheduled, oversee, and monitor resident(s) medical, dental, therapy visits, psychological and psychiatric appointments. Assist with transporting residents to activities and/or medical appointments.

• Coordinate referrals with community-based providers for additional services based on resident needs and eligibility (this includes expanding the existing referral network as necessary).

• Serve as liaison to outside agencies and managing conservators (primarily CPS and CASA).

• Responsible for preparing and distributing the daily program census and updating the CPS Provider Vacancy located on the DFPS site.

• Responsible for filling vacancies for residents when applicable and securing appropriate

• approvals and documentation from RCCL Licensing Representative

• Review all discharge plans with CPS case worker prior to resident discharge.

• Cooperate in licensing investigations in a positive and proactive manner.

• Review both Serious and Minor Incident reports for thoroughness and compliance with minimum standards. Ensure Serious Incidents are reported within 24 hours to Licensing and      Director of Residential Programs

• Responsible for securing final approval and signature on all clients’ plans of services by the Director of Residential Programs.

• Participate in clinical treatment team meetings with program staff, directors, and therapists.

• Provide appropriate crisis intervention when necessary, adhering to documented standards.

• Provide all services related to case management for assigned residents while in aftercare and complete follow-up information at three- and six-month intervals.

• Plan for psychological assessments, medical and dental evaluation, drug and alcohol assessments, school enrollment, DHS, and Medicaid appointments for clients on as needed        basis.

• Requires on-call responsibilities to ensure an appropriate level of service for our residents.

• This position requires, in special situations, for the case manager to be counted in “Ratio” as a Staff member.

• Presents information and coordinates after care planning for youth staffing.

• Other duties as assigned by the Director of Residential Programs.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standards of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes yourself available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Educational qualifications (at least one)

a) Bachelor’s degree in social work or related field

b) 1-2 years in case management

• Management experience preferred.

• Experience working in an evidence based, trauma focused therapeutic environment is preferred.

• Must be at least 21 years of age.

• Knowledge of child development and behavior management

Working knowledge of DFPS Minimum Standards

Language Ability:

• Ability to speak with self-confidence.

• Ability to produce professional correspondence and presentations.

Reasoning Ability:

• Ability to identify and plan long and short-term goals.

Computer Skills:

• Demonstrate knowledge of computer programs and databases including Microsoft Office (Excel, Word, Outlook, and Publisher), Internet Explorer, and Kaleidacare.

• Must have working knowledge of the Internet and ability to correspond via e-mail.

Computer Skills:

• Demonstrate knowledge of computer programs and databases including Microsoft Office (Excel, Word, Outlook, and Publisher), Internet Explorer and Kaleidacare

• Must have working knowledge of the internet and ability to correspond via email.

Certificates and Licenses:

• Preferred: Licensed Master Social Worker.

• Must maintain a current driver’s license and a favorable driving record as conditions of employment.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a flexible schedule to accommodate agency needs.

• Must be willing to serve On Call for the agency.

• Must have access to a working phone or other reliable means of communication.

• Indoor and outdoor conditions.

• Exposure to loud noises occasionally.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to spend long periods of time standing, bending, stooping, and walking around the facility.

• Must be willing to accompany children on field trips that require physical stamina to work at least a mile.

• Must be will to accompany/transport children to appointments.

• Must be able to climb stairs repeatedly.

• Must be able to lift at least 20 pounds.

• Must be able to talk and hear and use arms and hands.

• Need peripheral vision and depth perception.

• Must have own transportation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Employer does random drug testing.