What are the responsibilities and job description for the Customer Service Representative position at Jomo Pool Services, LLC?
Company Description Jomo Pool Services, LLC is Northeast Florida’s premier pool service provider, dedicated to delivering reliable, high-quality care for residential and commercial pools. The name “Jomo” stands for the “Joy of Missing Out,” reflecting the company’s mission to help customers enjoy their pools without the stress of maintenance. Jomo Pool Services focuses on eliminating the hassle of dealing with inconsistent or sub-standard providers by consistently meeting service commitments. Team members are encouraged to take pride in helping customers relax and enjoy clean, safe pools throughout the year.
Role Description The Customer Service Representative is a full-time, on-site role based in Jacksonville, FL. This position is responsible for handling incoming calls, emails, and in-person inquiries from customers, providing accurate information about services, scheduling appointments, and updating service orders. Day-to-day tasks include resolving questions or concerns, coordinating with service technicians, documenting customer interactions in the system, and following up to ensure customer satisfaction. The role also involves processing payments, maintaining organized records, and supporting office operations as needed. The ideal candidate will consistently represent Jomo Pool Services with a professional, courteous, and solution-oriented approach.
Qualifications
- Minimum 2 years of experience in a high-volume customer service, call center, dispatching, or administrative support role.
- Demonstrated ability to manage multiple phone lines and handle a large volume of customer interactions daily.
- Strong communication, problem-solving, and conflict-resolution skills.
- Excellent computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Experience with QuickBooks Online is a plus.
- Familiarity with scheduling software, CRM systems, or service industry software is a plus.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- Ability to remain calm, professional, and courteous when handling challenging customer situations.
- Proven history of reliable attendance and punctuality.