Collections and Customer Service Specialist

Collections & Customer Service Specialist
Jolly Roofing & Contracting Co., LLC
Location: Collierville, TN
Job Type: Full-Time | On-Site

Jolly Roofing & Contracting Co., LLC is seeking a dedicated and detail-oriented Collections & Customer Service Specialist to join our team in Collierville, TN. This full-time, in-office position is ideal for a professional with strong communication skills, a customer-focused mindset, and experience handling collections and account management.

The successful candidate will play a key role in maintaining customer relationships, resolving account issues, and ensuring timely collection of outstanding balances while delivering exceptional customer service.

Responsibilities

• Communicate professionally with customers and internal team members via phone, email, and written correspondence.
• Investigate and resolve billing issues, payment disputes, and account discrepancies.
• Maintain accurate customer account records and thoroughly document all account activity.
• Follow up consistently on outstanding balances and work toward prompt resolution of accounts.
• Utilize Microsoft Excel and company software systems to track accounts and manage collections activities.
• Collaborate with internal departments to ensure customer concerns are resolved efficiently.
• Provide outstanding customer service while maintaining professionalism and confidentiality.

Qualifications

• Minimum of 1 year of collections and customer service experience required.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• High level of accuracy and attention to detail.
• Ability to remain persistent, organized, and professional when managing outstanding accounts.
• Proficient with Microsoft Excel and other computer software applications.
• High School Diploma or GED required.

Schedule

• Monday through Friday
• Full-Time
• On-Site Position
• Location: Collierville, TN

Benefits

• Competitive pay based on experience
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Sign-On Bonus
• Employee Referral Program
• Training Bonuses
• Weekly Direct Deposit
• Opportunities for Career Growth and Advancement

About Jolly Roofing & Contracting Co., LLC

Jolly Roofing & Contracting Co., LLC is a respected commercial roofing contractor committed to delivering quality workmanship and exceptional customer service. We value employees who demonstrate professionalism, accountability, teamwork, and a commitment to excellence.

Equal Opportunity Employer

Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Apply today and become part of a team that values integrity, professionalism, and customer service excellence.