Collections and Customer Service Specialist (Hybrid – Brentwood, TN)

Collections and Customer Service Specialist (Hybrid - Brentwood, TN)

Jolly Roofing & Contracting Co., LLC

Full-time | Hybrid (Brentwood, TN)

Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented.

Key Responsibilities

• Communicate clearly and professionally with customers and internal staff via phone and email

• Research and resolve billing issues, payment disputes, and account discrepancies

• Track and manage customer accounts and document all communications accurately

• Follow up regularly on outstanding balances until accounts are brought current

• Use Microsoft Excel and other software tools to manage account data and collections processes

What You'll Need

• Strong verbal and written communication skills

• Excellent attention to detail and recordkeeping

• Problem-solving mindset with persistence and follow-through

• Proficiency in Microsoft Excel and computer-based workflows

• At least 1 year of experience in collections and/or customer service

• High school diploma or GED required

Schedule

• Full-time, Monday-Friday

• Hybrid schedule based in Brentwood, TN

Pay and Benefits

• Competitive pay based on experience

• Medical, Dental, Vision, and Life Insurance

• 401(k) plan with company match

• Sign-on bonus, referral incentives, and training bonuses

• Weekly direct deposit

Jolly Roofing & Contracting Co., LLC is a nationwide leader in commercial roofing, known for quality workmanship and strong customer relationships. Join a team that values accountability, accuracy, and a commitment to doing things right the first time.

Equal Opportunity Employer

Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to join a company that values your work ethic and attention to detail?
Apply today to become part of the Jolly Roofing family!