What are the responsibilities and job description for the Customer Experience Representative position at JOLLY ENTERPRISES INC?
CUSTOMER EXPERIENCE REPRESENTATIVE
JOB SHIFT
Monday - Friday
8am - 4:30pm
PAY RANGE
$17-20, based on experience
Why Choose Jolly?
• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits that include: Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
• NEXSTAR Company - Training and coaching
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support
WHY WE NEED YOU
Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.
THE BIG TASK
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
KEY SUB TASKS
You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.
Salary : $17 - $20