What are the responsibilities and job description for the Patient Experience Coordinator position at Jolly & Morton Advanced Dentistry?
Are you a confident, people-focused dental professional who thrives on building relationships and creating unforgettable patient experiences? Do you have a talent for guiding patients and helping them confidently say “yes” to care?
We’re looking for a Patient Experience Coordinator to be the welcoming face, steady hand, and trusted guide for our patients — and a key leader in our growing dental practice.
At Jolly and Morton Advanced Dentistry, we do dentistry differently. Our office is beautifully modern, high-tech, and designed with comfort in mind, not just for our patients but also for our team. From the first phone call to the final follow-up, our goal is to make every patient feel known, cared for, and completely at ease.
What You'll Do:
- Captain of the patient experience from their very first phone call to the end of their visit!
- Help patients move forward with recommended care — and feel great about their decision
- Oversees the schedule ensuring all appointments are filled and confirmed.
- Lead or support front office operations, including scheduling, billing, and patient communication
- Foster a warm, welcoming, professional environment that builds trust and loyalty
- Collaborate with clinical and administrative teams to ensure seamless, high-quality care
- Help maintain high patient retention and support the growth of the practice
What We're Looking For:
- Great memory and able to maintain relationships with patients
- A natural communicator with warmth, professionalism, and presence
- Confidence presenting financial information and discussing high-value treatment plans
- Experience with dental insurance, case presentation, and patient financing tools
- Strong organizational skills and attention to detail
- A team player who thrives in a fast-paced, high-touch environment
- Someone who loves helping people feel comfortable, confident, and cared for
What You'll Love About Us:
- Competitive compensation
- Opportunities for leadership and long-term career development within a growing dental group
- A beautiful, modern office with cutting-edge technology and a calming, upscale feel
- A supportive, upbeat team culture built on respect, positivity, growth, and collaboration
- Patients who value quality care and a team that delivers it with heart
Requirements:
- High school diploma or equivalent
- Knowledge of dental documentation and coding practices
- Proficiency in using electronic health record systems (e.g., OpenDental, Dentrix, Eaglesoft, CareStack)
- Excellent communication and interpersonal skills
- Administrative experience
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Employee discount
- Health, vision, dental, and life insurance
- Paid time off
- Quarterly Team Building Events
- Paid Holidays
Schedule:
- Monday 6:45AM-3:30PM
- Friday 7AM-1PM
- No weekends
Experience:
- Dental Office Administrative: 1 year (Required)
- Customer service: 3 years (Required)
Work Location: In person
Check us out at:
www.mortondentalgroup.com
www.bestdentistinbrentwoodtn.com
If you're passionate about people, driven by results, and excited to lead with empathy and excellence, we'd love to meet you.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $24