Franchise Administration Specialist

Job Summary

The Franchise Administration Specialist plays a vital role in supporting the operational and administrative functions of the Franchise Department. This position provides essential sales support to the Franchise Sales & Development Managers and Department Head, ensures seamless cross-functional collaboration, manages key documentation and reporting processes, and contributes to the overall efficiency and success of franchise development initiatives.

Essential Functions

SPECIFIC KEY RESULT AREA (KRA):

• Administrative & Sales Support
• Provide day-to-day administrative support to the Franchise Sales & Development team and Department Head.
• Manage and maintain the department calendar, scheduling meetings, deadlines, and key milestones.
• Coordinate and track franchise sales activities, including lead follow-ups, application processing, and onboarding documentation.
• Prepare and distribute internal and external correspondence, presentations, and reports.
• Customer and RM & Data Management
• Administer and maintain the Customer Relationship Management (CRM) platform, ensuring accurate and up-to-date data entry and reporting.
• Generate and distribute monthly reports, including key performance indicators (KPIs), pipeline status, and territory development metrics.
• Support data analysis to identify trends, opportunities, and areas for improvement.
• Cross-Functional Coordination
• Serve as a liaison between the Franchise Department and other internal teams (e.g., Legal, Marketing, Operations, Real Estate).
• Coordinate the flow of information and documentation between departments to support franchisee onboarding and development.
• Assist in the preparation and execution of franchise-related events, conferences, and meetings.
• Legal & Compliance Support
• Manage the administration of franchise legal agreements and documentation in collaboration with internal legal counsel.
• Track the status of franchise agreements, amendments, renewals, and compliance documentation.
• Ensure timely and accurate communication between legal, franchise teams, and franchisees.
  
  

Job Specifications

Education: Associate or bachelor’s degree in business administration, Marketing, or a related field.

Experience: At least 3 years of experience in administrative support, preferably in franchising, sales, or operations or any equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been achieved.

Competencies, Capabilities And Other Qualifications

• Proficiency in Customer Relationship Management (CRM) systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.
• Administrative efficiency and organization
• CRM and data management
• Communication and interpersonal skills
• Cross-functional collaboration
• Problem-solving and adaptability
• Confidentiality and professionalism
  
  

Behavioral Attributes (manifest These Company Values)

• Customer Focus
• Speed with Excellence
• Humility to listen and learn
• Spirit of Family and Fun
• Integrity