Hospice Care Coordination Nurse (RN)

Hospice Care Coordination Nurse (RN)

Clinical Communication

• Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.
• Ensure urgent patient concerns are communicated to the appropriate clinician immediately.
• Maintain timely follow-up on unresolved clinical issues until they are resolved.
• Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.

HomeCare HomeBase Workflow

• Maintain assigned HomeCare HomeBase workflows daily.
• Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.
• Escalate overdue clinical items to leadership when appropriate.
• Support timely completion of workflow items to promote regulatory compliance.

Interdisciplinary Team (IDT)

• Ensure IDT meeting preparation is completed before each scheduled meeting.
• Verify patient documentation is current and available for IDT discussion.
• Document and communicate action items following IDT meetings.
• Assist leadership with follow-up to ensure care plan updates are completed on time.

Administrative On-Call

• Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.
• Respond to after-hours administrative concerns in a timely and professional manner.
• Document significant after-hours events and communicate appropriate follow-up to leadership.
• Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.

Scheduling & Staffing Support

• Assist with scheduling coverage to maintain ordered visit frequencies.
• Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.
• Communicate scheduling concerns proactively to leadership.

Education & Staff Development

• Assist with orientation of new clinical employees.
• Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.
• Participate in annual competencies and skills validation.
• Serve as a clinical resource and mentor to team members.

Quality & Compliance

• Participate in monthly chart audits and quality improvement initiatives.
• Assist with survey readiness activities.
• Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.
• Support timely completion of physician orders, incident reporting, and required documentation.

Clinical Operations

• Ensure hospice supplies and equipment requests are processed accurately and timely.
• Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.
• Collaborate with leadership to improve workflows and operational efficiency.

Professionalism & Leadership

• Demonstrate JOL’s core values through teamwork, accountability, integrity, compassion, and service excellence.
• Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.
• Support a culture of collaboration, continuous improvement, and patient-centered care.
• Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.

Performance Goals

• Maintain excellent responsiveness to patients, families, and staff.
• Support timely completion of all assigned HomeCare HomeBase workflows.
• Contribute to successful, organized, and compliant IDT meetings.
• Help maintain survey readiness at all times.
• Foster strong teamwork and communication across all departments.
• Promote high patient and family satisfaction through exceptional service and timely coordination of care.

• Support branch clinical quality, operational efficiency, and regulatory compliance while keeping the organization’s mission of Patients First at the center of every decision.

Qualifications

• Current unrestricted Registered Nurse (RN) license in the state of practice or in a compact state.
• Graduate of an accredited school of nursing; BSN preferred.
• Minimum of 2–3 years of nursing experience, with at least one year in hospice, home health, palliative care, or case management preferred.
• Knowledge of hospice philosophy, end-of-life care, symptom management, and interdisciplinary care planning.
• Demonstrated understanding of CMS Conditions of Participation, state hospice regulations, and accreditation standards.
• Strong clinical assessment, critical-thinking, and care-coordination skills.
• Ability to effectively prioritize multiple patient needs in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to collaborate across interdisciplinary teams.
• Experience coordinating care with physicians, advanced practice providers, nursing staff, social workers, chaplains, and community resources.
• Proficient in electronic medical records (EMR/EHR) and Microsoft Office applications.
• Ability to educate patients, families, and staff regarding hospice services, disease progression, and care planning.
• Strong organizational skills with attention to detail and accurate documentation.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Current CPR certification (if required by the organization).
• Valid driver's license, reliable transportation, and proof of automobile insurance.

Salary : $100,000