What are the responsibilities and job description for the Patient Care Coordinator position at Joint Ventures Physical Therapy and Fitness?
Have you been looking for an opportunity to help people and connect with others in a supportive and positive environment? Joint Ventures Physical Therapy (JVPT), a Highbar Practice, is looking to hire a Patient Care Coordinator for our Quincy clinic! At JVPT, you get to work alongside a great patient care crew, supportive billing staff, and some of the best physical and occupational therapy providers to help our clients meet their wellness goals and drive patient satisfaction.
Who is Joint Ventures Physical Therapy?
JVPT takes a patient-centered approach to our entire experience. We believe 1-on-1 quality care allows us to treat the patient as a whole and not just focus on a diagnosis. We strive, as a company, to be in a constant state of growth and improvement. With 12 locations providing individualized, concierge service from the care coordination to the clinical staff, there are never-ending opportunities to show patients they are our top priority. Our mission is simple, we provide exceptional care by people who care.
Who are you?
You’re a resourceful team player who can prioritize well, empathize with our patients, and take initiative to provide exceptional customer service! You’re a fast learner, adaptable, and meticulous with fantastic problem solving skills. You value positivity and being a part of a team that has a sense of humor, with an emphasis on communication. If you check all these boxes but don’t have experience working in the healthcare industry, no worries, please apply anyway! We’re willing to train the right candidate for this role!
What’s in it for you?
In an ongoing initiative to promote employee engagement and strong connections across our offices, our management team strives to build a positive, welcoming, and inclusive environment that encourages feedback and innovation to improve our systems and processes. You will gain knowledge of healthcare and build confidence through our training program, resources, and biweekly team meetings. We host 30 and 60 day check-ins and then we’ll hold quarterly development meetings that will drive personal and professional growth through objective goals, with plenty of room for advancement throughout the team. Every member of our care coordination leadership team, including Leads, Managers, and our Director, have started as Patient Care Coordinators and have been promoted from within. You will also participate in annual performance reviews that will provide opportunities for two way feedback, as well as compensation adjustments.
In this role, you will be responsible for:
- Scheduling patient appointments, managing cancellations and encouraging rescheduling whenever possible;
- Handling new patient intake calls; accurately inputting demographic and insurance information into our scheduling software; assessing patient concerns to ensure they are booked with the appropriate PT/OT;
- Staying informed and being transparent with patients about their financial responsibility; collecting any outstanding balances;
- Managing patients’ prior authorization and referrals, requesting additional visits when needed and notifying patients when there may have a lapse in coverage;
- Responding quickly and thoroughly to emails and voicemails from both patients and coworkers;
- Providing an excellent client experience by taking the necessary time to understand the unique needs of our patients while remaining patient and empathetic when coordinating care.
Hours for this position are Monday, Wednesday: 9:20am-6pm; and Tuesday, Thursday, Friday: 6:40am-3:20pm.
Our hiring process consists of three interviews (one phone, one virtual, one in-clinic), and two professional reference checks.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Will you be available to work the required hours (Monday, Wednesday: 9:20am-6pm; and Tuesday, Thursday, Friday: 6:40am-3:20pm)?
Ability to Commute:
- Quincy, MA 02169 (Required)
Work Location: In person
Salary : $18 - $21