Patient Service Coordinator

About the Role:

The Patient Service Coordinator plays a critical role in supporting Journey's Orthotist / Prosthetist by managing their Insurance Benefits, verification of benefits, patient communication, schedules, and administrative tasks to ensure seamless daily operations. This position requires a proactive and highly organized individual who can anticipate the needs of Journey Orthotics and handle sensitive information with discretion. Ultimately, this position contributes to the overall productivity and effectiveness of Journey Orthotics as a whole.

Minimum Qualifications:

• High school diploma or equivalent.
• Knowledge of HIPPA guidelines.
• Knowledge of Medical Insurance Billing, inclusive of CPT, ICD10, and HCPCSII
• Understanding of how to interpret patient insurance benefits, Verification of benefits, explanation of insurance benefits to patients, obtaining prior authorization, collection of copays.

• Records & Documentation management.

• Patient appointment scheduling.

Responsibilities:

• Patient scheduling.
• Obtaining patient benefits from Insurance Companies.
• Reviewing patient Insurance to verify benefits and look for discrepancies.
• Processing and submitting electronic and paper claims to insurance companies for payments.
• Managing all records.
• Communicating between patients and the Orthotist / Prosthetist.

Skills:

The Patient Service Coordinator utilizes strong organizational and time management skills daily to coordinate complex schedules and ensure all Journey Orthotic commitments are met efficiently. Communication skills are essential for drafting clear correspondence and facilitating smooth interactions between patients and the Orthotist / Prosthetist. Proficiency with office software and digital tools enables the assistant to prepare professional documents and manage data. Discretion and confidentiality are critical when handling sensitive information and patient communications. Additionally, problem-solving and adaptability skills help the Patient Service Coordinator anticipate challenges and provide timely solutions to support Journey Orthotics.