Billing & Collections Representative

About the Role:

The Billing & Collections Representative plays a critical role in maintaining the financial health of Joint Active Systems, Inc. by ensuring accurate and timely billing processes and effective collection of outstanding payments. This position involves managing customer accounts, resolving billing discrepancies, and communicating professionally with clients to facilitate payment. The representative will collaborate closely with internal teams such as accounting and customer service to streamline billing operations and improve cash flow. By maintaining detailed records and following up on overdue accounts, the role helps minimize financial risk and supports the company’s revenue goals. Ultimately, this position ensures that billing and collections activities are conducted efficiently, accurately, and in compliance with company policies and industry regulations.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher in finance, accounting, or related field preferred.
• Minimum of 2 years experience in billing, collections, or accounts receivable within the finance or insurance industry.
• Proficiency with billing software and Microsoft Office Suite, especially Excel.
• Strong communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Ability to manage multiple accounts and prioritize tasks to meet deadlines.

Preferred Qualifications:

• Experience working in the finance and insurance sector, specifically with billing and collections processes.
• Familiarity with ERP systems and customer relationship management (CRM) software.
• Knowledge of relevant financial regulations and compliance standards.
• Certification in credit and collections or related professional development courses.
• Demonstrated problem-solving skills and ability to handle difficult customer situations diplomatically.

Responsibilities:

• Generate and send accurate invoices to customers in a timely manner according to contract terms and company policies.
• Monitor accounts receivable and follow up on overdue payments through phone calls, emails, and written correspondence.
• Investigate and resolve billing discrepancies or disputes by coordinating with customers and internal departments.
• Maintain detailed records of billing and collection activities, including payment status and communication logs.
• Collaborate with the accounting team to reconcile accounts and prepare reports on collection status and aging.
• Ensure compliance with company policies, financial regulations, and data privacy standards during all billing and collection processes.
• Provide excellent customer service by addressing billing inquiries and concerns professionally and promptly.

Skills:

The Billing & Collections Representative uses strong organizational skills daily to manage multiple customer accounts and ensure timely invoicing and collections. Effective communication skills are essential for resolving billing disputes and maintaining positive customer relationships, which directly impact payment success. Proficiency in billing software and Excel enables the representative to accurately generate invoices, track payments, and prepare detailed reports for management review. Analytical skills help identify trends in overdue accounts and develop strategies to improve collection rates. Additionally, knowledge of financial regulations ensures that all billing and collection activities comply with legal and company standards, safeguarding the organization’s interests.