What are the responsibilities and job description for the IT Technician III position at Joink?
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Residential Business
IT Technician III
Classification: Non-exempt, Hourly
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Job Title: IT Technician III
Classification: Hourly, nonexempt
Pay Range: $28 – $31 per hour
Position Summary
The Managed Services IT Technician III is a senior-level role responsible for advanced systems administration, network engineering, and project leadership. This position handles the most complex client issues, leads implementations, and ensures client environments are secure, stable, and scalable.
REPORTS TO
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
EEO STATEMENT
Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Apply Now More Positions
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IT Technician III
Classification: Non-exempt, Hourly
Apply Now More Positions
Job Title: IT Technician III
Classification: Hourly, nonexempt
Pay Range: $28 – $31 per hour
Position Summary
The Managed Services IT Technician III is a senior-level role responsible for advanced systems administration, network engineering, and project leadership. This position handles the most complex client issues, leads implementations, and ensures client environments are secure, stable, and scalable.
REPORTS TO
- Managed Services Manager
- May lead, train, or participate in work team assignments
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as the final technical escalation point for complex incidents and problem management across server, virtualization, storage, networking, and Microsoft 365.
- Design, deploy, and maintain Windows Server/Active Directory (AD DS/Azure AD), including GPOs, DNS/DHCP, PKI, certificates, and identity synchronization (Entra Connect).
- Lead migrations and projects: on-prem Exchange to Microsoft 365, file server to OneDrive/SharePoint, tenant-to-tenant moves, server upgrades, and data-center/virtualization refreshes.
- Engineer and support VMware vSphere (7/8), clusters, DVS, HA/DRS, templates, and VM lifecycle; collaborate on capacity planning, performance tuning, and hardware lifecycle.
- Backup, recovery, and DR for virtual and physical workloads (Veeam Backup & Replication, copy jobs, immutability, runbooks, and recovery objectives).
- Architect and administer enterprise storage (SAN/NAS), including provisioning (iSCSI/NFS/SMB), MPIO, snapshots/replication, and file system choices (NTFS/ReFS/XFS) with performance and data-protection best practices.
- Automate routine tasks and build tooling using PowerShell (modules, scripting standards, source control) and document repeatable procedures/runbooks.
- Implement hardening and compliance controls (secure baselines, patching, vulnerability remediation, logging/monitoring), aligning to frameworks (CIS, NIST, HIPAA/PCI as applicable).
- Provide technical leadership on customer projects: scope, design, bills of materials, change plans (ITIL), execution, and stakeholder communication.
- Mentor Technicians I/II; review designs, changes, and scripts; deliver knowledge-transfer/training to internal teams and customers.
- Participate in an on-call rotation and planned maintenance windows; respond to P1 incidents and lead root-cause analysis with corrective actions.
- Deep expertise in Windows Server administration and Active Directory (sites/services, group policy design, delegated administration, certificate services).
- Microsoft 365/Entra ID: Exchange Online, SharePoint/OneDrive, Teams, Intune/Autopilot, conditional access, identity synchronization, mail flow/security, and migration tooling.
- Virtualization: VMware vSphere (clusters, DVS, HA/DRS), templates, VM troubleshooting (CPU/mem/storage/latency), and performance analysis.
- Backup/DR: Veeam (repositories, SOBR, copy/replication, encryption/immutability, SureBackup, instant recovery), recovery planning and testing.
- Storage: SAN/NAS concepts, RAID, thin provisioning, snapshots/replication, performance metrics (IOPS/latency/throughput), and host connectivity (iSCSI/FC/NFS/SMB, MPIO).
- Networking fundamentals at the enterprise level (VLANs, routing, switching, firewalls, VPN/SD-WAN, QoS) sufficient to diagnose infra/app issues.
- Security/hardening: baseline configuration, privileged access, patching, endpoint controls, log collection/SIEM basics, incident response playbooks.
- Scripting/automation: strong PowerShell (modules, REST, scheduled tasks), Git-based version control, and change validation.
- Tooling and observability: hypervisor/storage monitoring, Windows and M365 audit/log analysis, performance counters.
- Consulting skills: clear written/verbal communication, customer-facing professionalism, estimation/scoping, and the ability to translate business needs into technical designs.
- Process orientation: documentation habit, runbooks, change records, root-cause analysis, and continual improvement.
- Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
- Education/Certs: Bachelor’s in IT/CS or equivalent experience. Relevant certifications strongly preferred (e.g., Microsoft/Azure Administrator or Expert, VMware VCP, Veeam VMCE, CompTIA Security , Cisco/fortinet network certs).
- 5 years administering Windows Server/AD and Microsoft 365 in an MSP or enterprise setting, including leading complex migrations and upgrades.
- Virtualization/backup: 3- years hands-on with VMware vSphere and Veeam in production.
- Prior supervisory or team lead experience preferred.
- Office environment
- Must be able to work overtime with and without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position requires regular physical activity, including standing, walking, using hands for handling or operating objects, reaching with arms, climbing, balancing, stooping, kneeling, crouching, or crawling.
- Candidates must be able to regularly lift and move up to 50 pounds and push or pull up to 75 pounds. The role also requires specific visual abilities, including close vision, distance vision, depth perception, and the ability to adjust focus.
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
EEO STATEMENT
Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Apply Now More Positions
- 812-234-5100
- help@joink.com
- Residential
- Fiber
- Fixed Wireless
- Business
- Fiber
- Fixed Wireless
- Technology Services
- Managed Services
- Hosting
- Landlord Permission Form
- Check Availability
- Areas We Serve
- Contact
- Careers
- About Us
Privacy Policy | Terms & Conditions | Acceptable Use Policy | Open Internet Disclosure Policy
Customer
Corner
- Account Login/Bill Pay
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- Wifi Mesh Extender
Salary : $28 - $31