Technology Solutions Manager

COMPANY OVERVIEW

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

This position follows a hybrid work model (remote and onsite). Candidates must be able to work onsite at either our Twin Cities, Charlotte, or Grayslake location as required.

Job Summary

The Technology Solutions Manager will be responsible for understanding, supporting, and troubleshooting our client-facing and internal technology systems from a user perspective. This person will be part of the team responsible for integrating and understanding new features and onboarding new clients into their respective technology platform. In addition, they will review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving and further leveraging these systems. They are also responsible for identifying and navigating potential issues to meet schedules and deadlines and will work directly with IT and development on new client requests and setup needs.

Sales

• Partner with Sales to identify client’s needs and make solutions recommendations.
• Team with Sales on client system demo prep and presentation to highlight system features that directly address client needs.
• Identify opportunities to introduce other Imagine products to solve client’s needs or enhance a client’s workflow.

Onboarding of Dotti System

• Partner with Sales on meetings, timelines, and keeping momentum going forward
• Partner with client as they analyze current data /processes for input into systems for use
• Create and manage technology onboarding timelines and communication around deliverables, due dates, progress, and date changes
• Train users (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
• Assist internal users on best practices to meet client requests

Support – Client-facing and internal systems

• Subject Matter Expert for questions and troubleshooting of current client-facing and internal technology
• Assist Imagine teams with questions/best practices for data management and application
• Train and prepared Imagine in-house client team to take over day-to-day management of the client system

Development

• Participate in development discussions as it pertains to current user discovery and new functionality
• This team participates in the discovery of how Dotti should function focusing on clients’ needs (internal and external).
• Communicate client SOW requests that require system enhancements or new feature adds
• Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates

Communicating releases

• Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates

Othe duties as required.

Pay Statement

The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Minimum Qualifications of Position:

• High school diploma or equivalent.
• 2-3 years of data or systems management experience as well as client-facing management experience.
• Minimum of 3-5 years of direct job-related experience required.

Knowledge and Skills:

• Excellent verbal and written communication skills, interpersonal relationships, and decision-making abilities.
• Commitment to internal and external customer service.
• Ability to multi-task, manage priorities, and meet deadlines.
• Fluency in Excel (VLOOKUPS, pivot tables, basic/moderate formulas)
• Ability to review and efficiently compare and analyze client-provided data and apply client logic to internal systems for desired output.

Working Conditions and Requirements:

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time
• Travel: NA
• Ability to lift, push and pull up to 20lbs

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.