Director, Credit, Collections and Billing

COMPANY OVERVIEW

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Job Summary:

The Director, Credit, Collections and Billing is a strategic finance leader responsible for enterprise-wide oversight of credit risk management, billing execution, and collections performance. As a key member of the Finance Leadership Team, this role provides leadership through managers and senior individual contributors and partners closely with Sales, Operations, Accounting, and IT to ensure disciplined credit governance, accurate and timely invoicing, and predictable cash flow that supports scalable growth.

Job Description:

• Establish and continuously refine enterprise-wide policies, controls, and governance for credit, collections, and billing to support risk management and scalable growth.
• Build and lead a high performing leadership team, with accountability for talent strategy, succession planning, performance management, and organizational design.
• Own the strategic direction of billing and collections processes, including automation, ERP enablement, and process optimization to reduce invoice lag, manual effort, and revenue leakage.
• Define, monitor, and communicate key performance indicators (e.g., BilltoShip, DSO, past due exposure), holding leaders accountable for sustained performance improvement.
• Serve as a strategic business partner to Sales and Operations, influencing upstream behaviors, contract structures, and operational decisions that impact billing accuracy and cash flow.
• Set credit risk strategy and approval frameworks, including oversight of nonstandard terms, customer creditworthiness, and credit limit governance.
• Lead executive level response and strategy for significant credit and collection events, including customer insolvency, material disputes, or elevated risk exposure.
• Provide executive oversight and escalation support for critical or high-risk customer accounts as needed.
• Provide strategic guidance and approval for complex or material customer settlements.
• Own vendor strategy and contract oversight for third-party providers supporting credit, collections, cash application, and billing automation.
• Partner with Accounting leadership to ensure accurate, timely financial reporting of accounts receivable, reserves, and related estimates.
• Provide executive level insights, reporting, and recommendations to senior leadership on billing, credit, and collections performance, risks, and opportunities.
• Ensure compliance with all legal, regulatory, and ethical standards related to credit and receivables management.
• Set priorities and align cross functional stakeholders to deliver strategic initiatives and enterprise outcomes.
• Champion continuous improvement, scalability, and financial discipline across systems, processes, and people.
• Lead enterprise initiatives that drive profitability, working capital optimization, and operational efficiency.
• Provide executive oversight for audit readiness, including coordination of credit, billing, and collections audit requests.
• Partner with Accounting leadership on period end close activities impacting accounts receivable and revenue processes.
• Handle confidential credit and risk related requests on behalf of the CFO and Controller.
• Ensure timely, accurate aging and receivables reporting through delegated operational leadership.
• Stay current on credit and receivables industry trends and best practices to inform enterprise strategy.
• Manage organizational changes and communications related to the function as needed.
• Maintain organization within approved annual budgets.
• Perform other duties as assigned.

Supervisory Responsibilities:

• Yes, this role has direct reports.

Minimum Qualifications of Position:

• Bachelor’s degree or associate with two years of relevant experience.
• 8 years of credit and collections related experience.
• 2 years managing teams.

Preferred Qualifications of Position:

• 15 years of credit and collections related experience.
• Billing experience.
• 2 years of managing teams across various geographies.
• Bachelor’s degree in accounting, finance or relevant field
• MBA, CPA, or advanced degree.
• NACM certification, CBA, or CBR.
• Experience working in a manufacturing, printing, distribution, and or fulfillment industry.
• Experience presenting to Executive Leadership, Board Members, and external customers.
• Demonstrated ability to work effectively with all levels of an organization

Knowledge and Skills:

• Ability to understand complex data sets and translate insights into executive level messaging.
• Strong communication and influencing skills across all organizational levels.
• Proven track record of driving process improvement, system modernization, and scalable growth.
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, and Excel).
• Experience with ERP and financial systems and supporting billing and receivables.
• High degree of discretion in handling confidential information.
• Strategic mindset with the ability to balance enterprise vision and operational detail.

Working Conditions and Physical Requirements:

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time

Pay Statement

The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.