What are the responsibilities and job description for the Technical Product Support Specialist position at Join Our Team?
Who We Are: It all starts with purpose.
We are a purpose-driven nonprofit with a dynamic staff culture.
With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.
We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!
Job Responsibilities:
The Technical Product Support Specialist's main responsibilities include, but are not limited to, providing support for ADA collaboration tools, which include ADA Connect, Knowledge Center, Office 365, SharePoint, OneDrive, Teams, Zoom, other ADA web sites and other ADA-provided applications or services; providing general technology support as time permits and as required in accordance with established service level guidelines.
Must Have:
- Bachelor's Degree or Experience in lieu of Degree
- 3 years of experience (or 7 years in lieu of degree) working with and supporting users on ADA collaboration tools via phone, email, documentation, recordings, and in-person training sessions, as well as troubleshooting and training on a variety of operating systems, ADA collaboration tools, and applications
- Must have verbal communication, writing, analytical, collaboration, a self-starter, results-focused, prioritization, customer service, troubleshooting skills
- Proficiency in M365 (MS Office); Apple iOS; Microsoft Applications such as Office 365, SharePoint, Teams, Windows 10 and 11, Mac OSX, Zoom, Android OS, Apple iOS
- Travel once per year for more than 8 nights per trip to support users at Annual HOD meeting.
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Position may require before or after hours work, may require more than the standard number of hours of work within a workweek, may require weekend work
Nice to Have:
- SharePoint Designer, Locklizard, Microsoft Access, Adobe Acrobat Pro
Just a few of the benefits offered to employees:
- Promotes Work/Life Balance
- Hybrid Work Schedule (2-3 days from home)
- Health insurance/ dental reimbursement plan
- Ample Paid time off
- 401(k)
- Pension
- Flexible Spending Account
- Life insurance
- Tuition reimbursement
- Paid Parental Leave
- Pet Insurance
- Student Loan Refinance
- 2 days off to work at a charity event of your choice
The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.
The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.