Solutions Architect and Technical Analyst Digital Platforms

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

The Solutions Architect & Technical Analyst Digital Platforms is a senior hybrid role combining solution architecture, technical analysis, and hands-on platform development to support and modernize the ADA’s digital ecosystem. This includes Sitecore, Sitefinity (BWT), ADA.org, Salesforce/Fonteva integrations, Azure hosting environments, and 53 state society websites.

This role serves as a critical bridge between business stakeholders, product owners, developers, and enterprise architecture leadership. The position leads requirements gathering, defines solution specifications, analyzes system behavior, and ensures stable daily operation of mission-critical digital platforms.

The role includes hands-on platform configuration, troubleshooting, and maintenance, as well as major contributions to long-range modernization initiatives such as headless CMS and omni-channel content delivery.

This position also serves as the designated acting technical lead in the absence of the Senior Enterprise Architect, providing continuity of architectural decision-making, technical oversight, and cross-team leadership to maintain the stability of ADA’s digital platforms.

Must Have:

• Bachelor's degree or experience in lieu of degree
• 8 years of experience (or 12 years in lieu of a degree) requirements gathering, business analysis, user story creation, technical documentation
  • Multi-system troubleshooting and operational support
  • Azure hosting, DNS, cloud-based architecture fundamentals
  • Validating cross-system integrations (Salesforce Experience Cloud / Fonteva preferred)
  • Producing diagrams, technical specifications, and release documentation
  • Working in both Agile and Waterfall environments

• Knowledge in/with:

  • CMS architecture, templates, components, workflows, pipelines

  • API/integration fundamentals and authentication flows

  • Web accessibility (WCAG 2.2) and security best practices; Azure monitoring, diagnostics, and performance analysis

  • UX/UI design principles and comfort reading Figma files

• Must have verbal communication, writing, analytical, collaboration, presentation, a self-starter, results-focused, prioritization, strategic, strong analytical and requirements elicitation skills
• Structured problem-solving and diagnostic thinking
• Ability to bridge business needs with technical feasibility, coordinate across cross-functional and vendor teams, self-direction, and attention to detail
• Proficiency in M365 (MS Office) and Wordpress
• Travel about twice per year for 1-3 nights per trip for occasional team/on-site meetings, occasional vendor/partner meetings, or professional training related to CMS/Azure

• Position may require more than the standard number of hours of work within a workweek, may require before or after hours work, may require weekend work

Nice to Have:

• Sitecore certification(s) and/or advanced Sitecore training in architecture, administration, or development
• Sitefinity certification or equivalent hands-on experience configuring multi-site, multi-tenant Sitefinity environments
• Formal training and practical experience with Salesforce Experience Cloud and Fonteva AMS
• Experience using Google Analytics/GA4
• Familiarity with additional CMS platforms (e.g., Wix, Shopify, Drupal. Exposure to headless CMS architectures, content APIs, and omni-channel content delivery patterns
• Exposure to Azure DevOps or CI/CD pipelines
• Experience supporting modernization or consolidation initiatives

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k) 
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice 

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.