Sr. Manager, E-Commerce & Merchandising

We are Joie, a global baby gear brand established in 2011 and distributed across over 85 countries.

We prioritize designing products with families in mind. Our commitment to family extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development.

We offer superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits.

With our continued growth and expansion into the U.S. Market we're seeking an experienced Senior Manager, E-Commerce & Merchandising to join our team in Solana Beach, CA.

The Senior Manager E-Commerce & Merchandising will serve as one of the key leaders in the digital team developing and executing our digital commerce strategy with the objective of significant top line and bottom-line growth. You will have direct responsibility for all day-to-day operations and analytics. This role will be equally strategic and tactical.

Essential Duties and Responsibilities

Leadership & Strategy

• Develop and implement ecommerce strategies for the Company’s JCP Brand to drive online sales and achieve revenue targets.
• Responsible for bringing the merchandise assortment strategy to life in the digital channel.
• Accountable for site experience, content, navigation, and performance.
• Provide leadership and guidance in the development of concepts, strategies, planning, implementation, and coordination for digital business.
• Builds and maintains productive partnerships with cross functional areas, internal stakeholders, external vendors and resources.
• Understands site and consumer experience gaps to drive for capabilities & improvements to achieve business results.
• Communicates to leadership overall business, strategies and results on a regular basis.
• Work with account services team to monitor inventory and provide strategy input on traffic acquisition.
• Ensure product launch timing and inventory levels are aligned with Google Ads efforts.

Consumer Journey Deliverables

• Ensure the consumer experience is seamless throughout their journey by consistently reviewing and optimizing product experience, including product pages, category landing pages, cross-sells, search keywords, navigational elements, and product sequencing.
• Responsible for identifying what the consumer wants, how they shop and navigate through the site, and what drives conversion.
• Ensures consistency of digital store standards across all categories as it relates to concepts, ideas and layouts.
• In collaboration with the Brand team will have site content management oversight, including responsibility for site messaging and standards for merchandising, creative, and navigation.
• Work on initiatives to enhance the overall online shopping experience, such as creating curated collections, improving product recommendations, and bundling.

Monitoring, Analysis & Reporting Deliverables

• Leverages data and insights to make data-driven changes and improvements in overall programs and monitors success over time.
• Conducts frequent internal & external evaluations of the site to ensure the optimal consumer experience.
• Review, create, update, and maintain product listings on our website, ensuring accuracy, consistency, and visual appeal.
• Identify photo opportunities to switch and make suggestions on website to increase sales.
• Keep all merchandise assortments organized and cohesive.
• Communicate with cross-functional teams in collaboration with monthly content calendar, launches, promotions, overstock, and sales.
• Research and monitor industry trends, competitor websites, and emerging e-commerce best practices to stay informed and provide insights for continual improvement.

This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.

Requirements and Qualifications

Experience, Knowledge & Education

• Five (5) to eight (8) of hands-on B2C/D2C E-Commerce merchandising, including expertise in product categorization, search strategies, and product content management.
• eCommerce Platform Expertise: familiarity with major E-Commerce platforms and content management systems (e.g., Shopify, Magento, Salesforce Commerce).
• Experience with a Consumer-Packaged Goods company is highly desirable; juvenile or luxury goods preferred.
• Bachelor’s degree in Merchandising, Marketing, Management, Business Administration or other relevant areas.

Skills & Competencies

• Demonstrates exceptional planning, project management, and organizational skills, effectively managing multiple activities and resources simultaneously while meeting deliverable deadlines.
• Exhibits strong business acumen and analytical abilities, with a strategic mindset for decision-making.
• Develops and implements eCommerce strategies to drive online sales, overseeing both high-level planning and day-to-day operations.
• Adapts easily to ambiguity, changing demands, and unpredictable circumstances typical of a start-up environment.
• Reviews and optimizes the digital consumer journey, focusing on product pages, site navigation, and merchandising standards.
• Possesses superior cultural competency, collaborating effectively with international counterparts to develop business strategies.
• Builds and maintains trusting partnerships and relationships across internal departments and with external third-party business partners.
• Remains poised under pressure and when facing opposition.
• Demonstrates strong strategic capabilities and is comfortable with hands-on, tactical execution.
• Analyzes data to optimize the customer experience and key performance indicators (KPIs), including conversion rate, average order value, and customer frequency.
• Proactively researches industry trends, monitors competitors, and applies best practices to continuously improve the digital shopping experience.
• Develops networks and builds alliances, collaborating across boundaries to establish strategic relationships and achieve common goals.
• Persuades others and builds consensus through effective communication and cooperation to accomplish goals.
• Exhibits exceptional listening and communication skills, adeptly tailoring messages and presenting complex analytical data and information to non-technical audiences in both verbal and written formats.

Other

• This is an exempt, full-time in-office position at our Solana Beach, CA office.
• California Pay Transparency Act: The range for this role is between $91,500 and $114,500. Target compensation range and subsequent actual salary is/will be determined by a number of factors including but not limited to specific skills, competencies, years of experience, geographic location and education as aligned to the job description.
• Ability to work extended hours as business needs warrant. May on occasion include nights and/or weekends.
• Travel (domestic) possible; as business needs warrant.

Applicants must be currently authorized to work in the United States on a full-time basis.