What are the responsibilities and job description for the Counter Manager position at Johnstone Supply - The JTeam Group?
Position Overview
The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.
Managerial Duties
The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.
Managerial Duties
- Continually evaluate store personnel to ensure the correct employees are in the correct role.
- Ensure branch culture is focused on servicing customers.
- Foster a team-oriented atmosphere, operating as a leader with a positive attitude.
- Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
- Maintain open communication to support a healthy work environment.
- Train employees in all areas to help the store succeed.
- Manage employees and resolve any problems, whether customer based, or employee based.
- Report any consistent problems that are not being resolved to supervisor.
- Monitor employee hours and assist with schedules.
- Facilitate or lead projects as assigned.
- Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
- Provide product recommendations and/or price quotes.
- Pull material for orders. Assist with loading material into customer vehicle when requested.
- Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.
- Work with branch manager to develop and execute sales promotions and counter activities.
- Ensure safety by maintaining cleanliness of storefront. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.
- Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.
- Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.
- Maintains required hazardous materials, forklift, and other internal and external certifications.
- Assist with annual physical count of full warehouse inventory.
- Valid REAL ID or passport
- High School Diploma / GED OR equivalent combination of education and experience.
- Minimum 3 years of HVAC customer service or sales experience
- Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).
- General knowledge of HVACR products, concepts, and the industry as a whole.
- Experience with computer or barcode driven inventory management systems.
- Demonstrated understanding and application of effective sales strategies and techniques.
- Skill in using point-of-sale computer systems to locate information and process transactions.
- Ability to lift to 75 pounds climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.
- Most work is performed in a climate-controlled retail setting where noise levels are low-to-moderate. Warehouse environment is climate-controlled but may be open to dust/dirt.