Cantonese Speaking HVAC Counter Sales Associate - Chicago Central

Company Information:

Johnstone Supply | The Huestis-Meyers Group is part of the largest national HVAC cooperative.  This provides the backing of over 380 locations, but the focus and determination of local ownership.

General:
 A counterperson in an HVAC/R wholesaling company sells parts, accessories, supplies, etc., to customers such as dealers, contractors, service firms and industrial accounts, who come into the store.  This requires the use of a computer in many instances.  The counter person also takes orders over the phone or fax, recommends and advises customers regarding their needs.

Specific Duties and Responsibilities:

• Must speak Cantonese, Mandarin or Chinese
• Must have 2 years of HVAC/R Experience
• Greet customers courteously; determines their needs, and sells merchandise or supplies; completes sales.
• Takes phone/fax orders, making recommendations and suggestions of substitute or related items where necessary.
• Maintains catalog and printed price sheets in an orderly manner.
• Prints up customers’ orders, ascertains proper price classifications, may extend prices for quantity and compute sales ticket.
• May accept cash, make change, or refer customer to a payment desk.
• Stocks shelves with merchandise.
• Maintains good housekeeping; keeps counter and store area neat and orderly.
• Fills sales orders.
• May relay telephone and fax orders to different departments to fill special requests.
• Loads merchandise into a customer’s vehicle.
• Maintains good records on lost sales.
• Assists in taking inventory.
• Accepts returned good for credit.
• May have the authority to re-order merchandise within established limits
• Assists in unloading and unpacking of incoming stock, routing deliveries, or packing orders.  Checks packing slips, prices and quantities.
• Advises sales people of customer opportunities; assists buyer with purchasing and inventory problems.
• Performs various clerical work; for example, sending warranty reports to manufacturers, preparing price quotations, filing, labeling, storing stock, pricing bills, allowing return goods credit.
• Assists in displays.
• Attends sales, tech training, and general company meetings.
• Understands company policies, terms and product warranties.

Counter Person
               - specialized in inside sales
               - knows the product
               - knows what is in stock
               - knows where everything is located
               - plays a vital part in keeping the HVAC/R inventory
                 operating
               - helps the firm make a profit
               - solves parts and/or service problems for customers
               - makes “friends” for the company and builds customer
                 relations
               - innovative
               - plans new displays
               - suggest related service items
               - sell to customers (some of which you
                                know have a need for more and better
                                equipment, tools and supplies, and are
                                receptive to new products and ideas.)

 Remember:
               - to many customers “you are the company.”
               - every work day gives you an opportunity to increase
                 your knowledge
               - your knowledge helps to solve problems and builds
                 respect for your ability

Benefits:

Benefits:

• Blue Cross Blue Shield Health Insurance (after 90 days)
• Vision, dental and other ancillary programs through Mutual of Omaha  (after 90 days)
• Employer Sponsored Life Insurance ($50,000)  (after 90 days)
• Employer sponsored Long Term Disability
• 6 Paid Holidays
• Up to 15 days vacation and sick time (after 90 days)
• 401k Plan (3% 100% match, 4-5% 50% match)
• Johnstone University online training
• Johnstone University off-site training