What are the responsibilities and job description for the Exceptional People position at Johnstone Supply - The Heartland Group?
Company Description Johnstone Supply – The Heartland Group exists to provide solutions that improve the lives of both customers and team members. The company’s niche is passionately serving HVAC/R professionals, offering products, services, and support tailored to their needs. Its culture is grounded in core values of passionate service, family, fun, humility, and dependability. Team members are encouraged to bring these values to life in daily interactions, creating a supportive environment focused on long-term relationships and shared success.
Role Description The Exceptional People role is a full-time, on-site position based in Minneapolis, MN. Individuals in this role contribute to a positive customer experience by providing helpful, accurate, and timely support to HVAC/R professionals, whether at the counter, in the warehouse, or in other customer-facing activities. Daily responsibilities may include assisting with product inquiries, coordinating orders, maintaining organized inventory and work areas, and collaborating with colleagues to solve customer challenges. Team members are expected to embody the company’s core values, support a safe and efficient workplace, and participate in ongoing training to strengthen product knowledge and service skills. The role offers opportunities for growth within a culture that values initiative, reliability, and teamwork.
Qualifications
- Customer service and relationship-building skills, with the ability to support HVAC/R professionals in a friendly, solution-focused manner.
- Strong communication skills, including clear verbal and written communication and active listening.
- Basic organizational and time management skills, with attention to detail when handling orders and inventory.
- Comfort working in an on-site, team-based environment, including willingness to assist across different functional areas.
- Reliability, humility, and a commitment to the company’s core values of family, fun, and dependable service.
- Ability to learn product information and common HVAC/R terminology; prior industry or distribution experience is beneficial but not required.
- High school diploma or equivalent; additional technical or vocational training in HVAC/R or related fields is a plus.
- Basic computer proficiency for order entry, inventory systems, and internal communication tools.