Data Entry Associate

Position Overview:

The Data Entry Associate is an entry-level role primarily responsible for accurately entering and maintaining warranty-related data, while providing support across operational areas as needed. This role is ideal for individuals who are detail-oriented, organized, and eager to learn, helping ensure smooth warranty processes, accurate records, and excellent customer support.

Key Responsibilities:

• Maintain communication with VP of Operations, Regional Managers, Branch and Warehouse Managers, sales staff, vendors, and Johnstone Corp personnel regarding purchasing and inventory matters.
• Enter, update, and maintain warranty and service data in internal systems.
• Process warranty claims with vendors, including research, follow-up, and ensuring credits or replacement parts are issued.
• Assist with in-warranty and out-of-warranty repairs, extended parts/labor contracts, and discounted equipment (scratch & dent).
• Maintain detailed records of service inquiries, warranty claims, and customer interactions.
• Stay current on HVAC technologies, products, codes, and industry best practices.
• Schedule, track, and report progress on purchasing, warranty, and technical processes.
• Attend internal meetings, training sessions, and professional development opportunities.
• Rotate between departments to provide operational assistance and gain functional knowledge.
• Perform additional duties as assigned by management.

Requirements:

• High school diploma or equivalent.
• 0-2 years of relevant experience in warranty coordination, data entry, or administrative support.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail, organizational skills, and willingness to learn.
• Ability to work independently and within a team environment

Physical Demands & Work Environment:

• Work is primarily in an office environment with phone and computer use, with occasional travel to branch locations.
• Ability to sit for extended periods.