Administrative Support Specialist

Now is the best time to join Johnstone Supply. The Administrative Support Specialist is responsible for ensuring the efficient operation of the company by professionally communicating with our partners and directing them to the most qualified individual to solve their problems. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Position responsibilities:

• Manage the Tech Flex training program, monitor class progress, recruit candidates for the program.
• Assist with special events for customers.
• Monitor, maintain, and order a stock of office supplies for all locations.
• Distribute materials, including the mail, to all locations.
• Maintain proficiency in data entry, computerized systems, and other technologies as required.
• Prepares and maintains various reports requested by management.
• Prepare written and electronic correspondence.
• Coordinate activities as directed by the Branch Manager and VP of Distribution.
• May provide administrative and clerical support to management and other departments, which may include the Corporate Office, Sales and Operations.
• Assists with special duties and assignments as needed to support the efficient functioning of the store or group, as assigned by the Accounting Supervisor and/or Controller.

Position requirements:

• High School Diploma / GED required and at least 1 year experience in a progressive position equivalent combination of education and experience.
• Skill in using Microsoft Office programs, particularly Excel.
• Knowledge of business math (e.g. arithmetic, algebra, ratio, etc.).
• Clerical skills sufficient to maintain organized work processes, files, and records.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Skill in following through on commitments.
• Ability to manage time in a deadline driven environment.
• Adapt quickly to changing priorities.
• Ability to work independently with some direction.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.