Staff Development Program Manager

Johnston County is an Equal Opportunity Employer.

Description

Johnston County Department of Social Services has an immediate opening for a Staff Development Program Manager. The Staff Development Program Manager will play a critical role in developing and overseeing the training department for the Johnston County Department of Social Services, focusing on Medicaid and Economic Services programs. We are seeking a highly motivated experienced dynamic proactive leader with a proven track record in training development, creating, engaging, effective training materials and management. The person selected will need to be well-versed in adult learning theory, NCFAST, and innovative training methods, including the use of AI.

The person in this position, will have the ability to independently manage details associated with multiple eligibility programs and projects to track activities and meet deadlines is required.

Duties and Responsibilities

• Plan, direct and coordinate training initiatives for Medicaid and Economic Services eligibility programs
• Design and implement comprehensive training curricula that align with new policies and regulations
• Develop new employee orientation programs that effectively onboard staff
• Supervise and mentor training staff to ensure high-quality training delivery
• Conduct regular performance evaluations and provide constructive feedback
• Work closely with members of the team to support the ongoing development of new and existing eligibility curricula
• Translate audience insights and trainer input into improvements for instructional content
• Investigate emerging approaches in adult learning and share findings with colleagues
• Simplify technical or complex subject matter into accessible language for broad audiences
• Collaborate with team members to brainstorm new program concepts and refine existing ones
• Comprehensive understanding of all eligibility NCDHHS and federal policies, procedures, and requirements
• Support staff and trainers in understanding and applying revised program materials
• Manage the training budget, ensuring all resources are allocated efficiently and effectively
• Assist trainers in creating written and online assessments to evaluate trainee understanding and application
• Assist trainers in developing reference courses to ensure staff remain current with changing policies and regulations
• Identify programming and staffing needs within the training department and broader agency
• Analyze training trends and outcomes to assist department heads in developing continuous quality improvement standards
• Implement evaluation methods to measure training effectiveness and impact on service delivery
• Support and foster effective community partnerships to enhance training programs resources
• Contribute to a positive team culture that values creativity, joy, emotional intelligence, collaboration, and shared success
• Participate in special projects, strategic planning sessions, or program events as needed

Knowledge, Skills and Abilities

• Thorough knowledge of needs, problems, and attitudes of disadvantaged persons.
• Thorough knowledge of the use of the public assistance manuals.
• Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.
• Considerable knowledge of all agency programs and services.
• Considerable knowledge of community programs and services which could affect the client/applicant.
• Considerable knowledge of the budget and planning process.
• Considerable understanding of the budget process.
• General knowledge of basic supervisory/management skills.
• Skill in instructing, organizing, directing, and supervising lower-level employees.
• Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.
• Ability to assess needs and to plan for future requirements.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

Desired Education and Experience

Minimum Training and Experience Requirements
Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.

Desired Education & Experience

• Graduation form an accredited college or university with a bachelor’s degree in Business Administration, Social Work, Human Services, Organizational Development, and Public Administration.
• Excellent communication skills, both written and verbal, for delivering training and collaborating across departments.
• Proficiency in NC FAST and at least three years of experience as a training facilitator or in a similar role.
• Possess at least three - five years as an IMC Supervisor.
• Experience in both Medicaid and FNS
• Possess strong leadership and supervisory skills, including team management, performance evaluation, and conflict resolution.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and virtual training tools (e.g., Zoom, Microsoft Teams, learning management systems, Googles Classroom).
• Good analytical skills for identifying training needs, interpreting quality assurance data, and preparing reports.
• Ability to develop and implement innovative training solutions tailored to the needs of Medicaid staff.
• Capacity to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to foster a positive and inclusive team culture focused on continuous improvement.
• Adaptability to handle frequent policy changes and integrate them into training and operations.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.