Technology Specialist

JOB SUMMARY: The Technology Specialist provides technical support, maintenance, and repair of district technology systems and instructional equipment in a digital learning environment. This position supports students and staff by troubleshooting hardware, software, and audiovisual systems; managing device inventory; and assisting with the deployment and maintenance of district technology resources.

QUALIFICATIONS

• High School diploma or equivalent
• Associate’s degree in information technology or a related field preferred
• Minimum of four years of experience in a technology support role
• Valid Iowa driver’s license and ability to operate a motor vehicle

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Configure, enroll, assign, inventory, and support student and staff devices, including iPads and computers.
• Collaborate with teachers to promptly assess and address instructional technology needs.
• Diagnose and resolve software issues; install, image, update, and maintain operating systems and applications on lab and classroom computers, including PLTW and Business lab images.
• Diagnose and repair hardware issues, replacing internal components (hard drives, memory, batteries) and external peripherals (keyboards, mice).
• Support and maintain instructional technology, including interactive flat panels, projectors, and audiovisual systems; assist staff with operation and troubleshooting.
• Program and manage audiovisual switchers and inputs; replace projector lamps, filters and units as needed.
• Maintain and troubleshoot printers and print servers, including toner replacement, jam resolution, network configuration, and queue management.
• Provide technical assistance for computers, peripherals, and audiovisual equipment in classrooms, labs, and offices.
• Repair equipment in-house or coordinate transport to outside repair facilities.
• Perform routine cleaning, diagnostics, and preventive maintenance on district technology equipment.
• Order, receive, inventory and stock technology equipment, supplies, and replacement parts.
• Unpack, inspect, test, tag and prepare new equipment for deployment.
• Maintain accurate records of work orders, repairs, inventory, and equipment histories.
• Maintain working knowledge of network operating systems and basic WAN/LAN functionality.
• Assist with the installation and deployment of new software, systems, and upgrades.
• Engage in professional development to stay current with areas of responsibility.
• Complete required training.

OTHER FUNCTIONS

• Collaborate with technology colleagues to share best practices and troubleshoot challenges.
• Perform other related duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge of computer and mobile operating systems (Windows, macOS, iOS, Android), device management systems, and basic networking concepts
• Proficient in Google Workspace, Microsoft Office Suite, Adobe Creative Suite/Cloud
• Excellent communication, collaboration, and customer service skills
• Excellent troubleshooting and prompt resolution skills
• Ability to organize, prioritize, and document technical work
• Ability to work independently with minimal supervision

In evaluating candidates for this position, Johnston Community School District may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Frequent sitting, standing, walking
• Moderate climbing, squatting, crouching, kneeling, bending and reaching above shoulder
• Able to lift and carry up to 25 lbs., push and pull up to 50 lbs.
• Able to travel within district
• Primarily an indoor work environment in an office or school setting
• Occasional exposure to outdoor weather conditions and electrical hazards

Salary : $61,764 - $68,633