PT Student Relations & Workforce Specialist

Position Summary
The Part-Time Student Relations Specialist – Continuing Education & Workforce Skills serves as a front-line resource for students, prospective students, community members, and workforce participants seeking information and assistance with Johnston Community College programs and services. This position places a primary emphasis on Continuing Education, Workforce Development, and short-term skills training while also supporting the overall operations of the Student Success Center.

The Specialist provides responsive and accurate customer service through phone, email, in-person interactions, and other communication channels. The position assists individuals in identifying appropriate Continuing Education and workforce training opportunities, understanding registration requirements, navigating the registration process, and connecting with the appropriate college department when additional assistance is needed.

This position requires strong customer service skills, attention to detail, comfort learning multiple college systems and programs, and the ability to communicate information clearly to individuals with varying levels of familiarity with college processes.Essential Duties and Responsibilities

• Serve as a primary point of contact for Continuing Education and Workforce Development inquiries received through phone calls, emails, in-person visits, and other communication channels.
• Provide accurate information regarding Continuing Education courses, workforce skills training, short-term credentials, upcoming course offerings, registration requirements, course schedules, locations, costs, and available enrollment options.
• Assist students and community members with navigating the Continuing Education registration process, including identifying appropriate courses and explaining required next steps.
• Respond to inquiries in a timely, professional, and student-centered manner while ensuring individuals receive clear and consistent information.
• Become knowledgeable about Continuing Education and Workforce Development programs offered by the College and maintain awareness of new programs, courses, registration periods, and training opportunities.
• Help prospective students identify training opportunities that align with their educational, career, or workforce goals and connect them with appropriate program staff when more specialized guidance is required.
• Provide information regarding workforce skills training, industry-recognized credentials, career training programs, and other short-term educational opportunities available through the College.
• Assist individuals who may be unfamiliar with college systems or enrollment processes by providing step-by-step guidance and helping remove barriers to registration.
• Document student and prospective student interactions in applicable college systems and maintain accurate records of inquiries, referrals, and follow-up activities.
• Conduct appropriate follow-up with individuals who have expressed interest in Continuing Education or workforce training opportunities.
• Refer students to appropriate college resources, including Admissions, Financial Aid, Advising, Career Services, Workforce Development, Continuing Education, and other support services when needed.
• Collaborate closely with Continuing Education and Workforce Development staff to maintain current information regarding programs, registration processes, course availability, and departmental procedures.
• Support Student Success Center front-desk operations by greeting visitors, identifying their needs, answering general questions, and directing individuals to the appropriate department or service.
• Assist with outbound communication and outreach efforts designed to promote Continuing Education courses, workforce training opportunities, and upcoming registration periods.
• Support recruitment events, community outreach activities, workforce events, open houses, information sessions, and other college initiatives as assigned.
• Maintain confidentiality of student information and follow applicable College policies and procedures, including FERPA requirements.
• Perform other duties as assigned in support of Student Relations & Outreach, Continuing Education, Workforce Development, and the Student Success Center.

Knowledge, Skills, and Abilities
The successful candidate should demonstrate:

• Strong customer service and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Ability to communicate effectively by telephone, email, and in person.
• Ability to explain registration processes and college information in a clear and understandable manner.
• Ability to work effectively with traditional college students, adult learners, community members, employers, and individuals seeking workforce training.
• Ability to learn and retain information about a wide variety of Continuing Education and workforce programs.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and priorities in a fast-paced environment.
• Ability to independently research information using available college resources before referring an inquiry to another employee or department.
• Ability to recognize when an inquiry requires specialized assistance and make an appropriate referral.
• Ability to learn and effectively use college technology, student information systems, CRM platforms, registration systems, email, and other communication tools.
• Ability to maintain professionalism, patience, and a welcoming attitude when assisting individuals who may be unfamiliar with college processes.
• Ability to work collaboratively across departments and maintain productive working relationships with faculty and staff.

• Associate degree or equivalent combination of education and relevant experience.
• Previous experience in customer service, higher education, workforce development, Continuing Education, admissions, registration, or a related field.
• Experience assisting adult learners or individuals pursuing short-term workforce credentials or career training.
• Experience responding to high volumes of telephone, email, or in-person inquiries.
• Experience using customer relationship management (CRM), student information, registration, or similar database systems.

Work Schedule
This is a part-time position with a schedule established based on departmental needs. Some evening or occasional event support may be required for recruitment events, workforce activities, open houses, registration events, or other College initiatives.

Position Focus
The primary focus of this position is to strengthen the level of service provided to individuals interested in Continuing Education and Workforce Development opportunities. The Specialist should become a knowledgeable and dependable resource who can answer routine questions, assist with registration, provide appropriate follow-up, and connect individuals with the right training opportunity or College resource.

The goal of the position is not simply to transfer inquiries to another department, but to resolve questions whenever possible and provide individuals with a clear path forward.

Salary : $22 - $34