FT Student Relations Navigator

The Student Relations Navigator provides administrative and enrollment navigation support to prospective and continuing students at Johnston Community College. This position focuses on supporting the admissions and onboarding process through student communication, document coordination, enrollment tracking, and operational support.

This position works behind the scenes to improve student access and enrollment efficiency while serving as a resource and trainer for Student Employees who provide initial student engagement within the Student Success Center. This role supports a coordinated, student-centered enrollment experience by ensuring processes, information, and student communications remain accurate and consistent.

• Support admissions and enrollment processes by assisting with application follow-up, document tracking, and onboarding coordination.
• Receive and process enrollment documentation within the student information system and route materials to appropriate departments.
• Review submitted materials for completeness and communicate next steps to students as needed.
• Assist with monitoring application progress and identifying students requiring additional outreach or support.
• Maintain accurate student records while ensuring compliance with FERPA regulations.
• Assist with administrative workflow improvements that enhance enrollment efficiency.

• Provide individualized enrollment guidance to students through scheduled assistance sessions, phone, or electronic communication.
• Help students navigate admissions requirements, online systems, and college processes.
• Respond to student inquiries through CRM platforms, email, and phone communication.
• Conduct follow-up outreach related to incomplete applications, onboarding steps, and enrollment milestones.

• Assist with training Student Employees on enrollment procedures, campus resources, and student navigation practices.
• Develop and maintain reference guides, scripts, and knowledge resources for Peer Advisors.
• Serve as a subject matter resource for Student Employees regarding admissions and enrollment processes.
• Support consistency in information delivery and student service practices among Student Employees.
• Provide feedback and recommendations to improve workflows.

• Maintain enrollment resource materials, procedural documentation, and internal knowledge guides.
• Assist with data tracking, reporting, and CRM management related to student outreach efforts.
• Collaborate with Admissions, Financial Aid, Records & Registration, and Advising to ensure coordinated student support.
• Participate in retention and enrollment initiatives aligned with institutional goals.
• Perform other duties as assigned in support of the College’s mission.

This position does not directly supervise employees but provides functional training and guidance.

• Associates Degree or higher.
• One (1) to three (3) years of experience in administrative support, student services, or a fast-paced office environment.
• Strong organizational and communication skills.
• Ability to work effectively with diverse populations in a professional and respectful manner.
• Experience using computer systems, databases, and Microsoft Office Suite.

• Experience in higher education admissions, enrollment services, or student support.
• Experience training or mentoring student employees.
• Familiarity with CRM or student information systems.
• Bilingual (English/Spanish) preferred.

• Strong attention to detail and process management skills.
• Ability to explain procedures clearly and supportively.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities while maintaining accuracy.
• Commitment to student-centered service and inclusive practices.
• Ability to maintain confidentiality and comply with FERPA regulations.

Work primarily involves computer-based administrative tasks requiring sitting, standing, and frequent use of hands and arms. Occasional lifting up to 10 pounds may be required.

This position operates primarily in an administrative office environment within the Student Success Center. Noise levels are generally moderate during peak enrollment periods.