What are the responsibilities and job description for the Host position at Johnson Restaurant Group?
About the Role:
As a Host in the Accommodation and Food Services industry, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of seating in the restaurant. You will play a crucial role in maintaining a positive atmosphere, addressing guest inquiries, and providing information about menu offerings. By effectively coordinating with the serving staff and kitchen, you will help optimize the dining experience and enhance customer satisfaction. Ultimately, your efforts will contribute to the establishment's reputation and success in delivering exceptional service.
Preferred Qualifications:
- Experience with reservation management systems.
- Knowledge of food and beverage offerings.
- Must be able to work weekends and Holidays
- Responsibilities:
- Greet and welcome guests as they arrive, ensuring a friendly and inviting atmosphere.
- Manage reservations and seating arrangements to optimize table turnover and guest flow.
- Provide guests with information about menu items, specials, and restaurant policies.
- Coordinate with servers and kitchen staff to ensure timely service and address any guest needs.
- Handle guest inquiries and complaints with professionalism and a focus on resolution.
Skills:
Strong communication skills are essential for effectively interacting with guests and team members, ensuring that all inquiries are addressed promptly. Organizational skills will be utilized daily to manage reservations and seating efficiently, contributing to a seamless dining experience. Problem-solving abilities are crucial when handling guest complaints or special requests, allowing you to maintain a positive atmosphere. A friendly demeanor and interpersonal skills will help you create a welcoming environment that encourages repeat visits. Familiarity with food and beverage knowledge will enhance your ability to provide recommendations and answer guest questions confidently.