Automotive Service Manager

Automotive Service Manager

• Menomonie, WI
• Compensation: $95,000-$150,000 annually (Base Performance Bonus)
• Full-Time

Celebrating 100 Years of Excellence – Lead the Future of Service.

At Johnson Motors of Menomonie, we’ve built a legacy of trust, care, and exceptional guest experiences for over a century. As we look ahead, we’re searching for a Service Manager who shares our vision of creating a fundamentally different dealership experience—one centered on people, growth, and operational excellence.

If you’re passionate about leading high-performing teams, driving results, and making a real impact, we invite you to be a key part of our next 100 years.

What You’ll Do – A Day in the Life

As the Service Manager, you’re more than a leader—you’re a culture driver, a coach, and a strategic thinker. You’ll oversee daily operations while developing your team and delivering on key performance goals. Your day might include:

• Lead morning service team huddles to align on goals, appointments, and priorities.
• Monitor technician productivity and ensure efficient dispatching of repair orders.
• Review repair orders for accuracy, profitability, and guest satisfaction.
• Coach advisors and technicians on best practices in communication and repair quality.
• Resolve guest concerns with empathy, urgency, and professionalism.
• Track and analyze key performance metrics (ELR, hours per RO, CSI, etc.)
• Collaborate with Parts Manager to manage inventory and workflow.
• Support team development through training, performance reviews, and goal-setting.
• Partner with leadership to drive department growth and innovation.

Who You Are

• A leader: You bring out the best in others by leading with humility and accountability.
• Process-driven: You know that consistency and clear systems create great results.
• Guest-focused: You view every interaction as an opportunity to create loyalty.
• Metrics-minded: You understand how to use data to improve outcomes and grow the business.
• Culture-first: You foster a high-performing, positive environment where people thrive.

Compensation & Benefits

• Annual earnings: $95,000-$150,000, based on experience and performance
• Competitive base salary monthly performance bonuses
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing leadership training and development
• A leadership role in a company built on values, not quotas

Why Johnson Motors?

We’re not just celebrating 100 years—we’re building for the next 100. Our Service Department is key to that future. As a Service Manager at Johnson Motors of Menomonie, you’ll have the autonomy to lead, the support to grow, and the opportunity to make a lasting difference for both our guests and your team.

Apply Today
If you’re ready to lead with purpose, build a high-performing team, and shape the future of fixed operations, we want to hear from you. Submit your resume and a quick note about why this opportunity stands out to you. Let’s build something different—together.

Requirements

• 3 years of experience in automotive service leadership (Service Manager or Assistant Manager role preferred)
• Deep understanding of fixed ops metrics, repair order flow, and technician management
• Strong communication, conflict resolution, and organizational skills
• Proven track record of hitting or exceeding performance targets
• Familiarity with DMS systems (CDK/Dealertrack/Reynolds) and digital scheduling tools
• Valid driver’s license and clean driving record